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For Companies At a Glance
- Tasks: Drive product adoption and build strong customer relationships in a dynamic tech environment.
- Company: Join JPMC, a leader in cloud solutions, transforming customer experiences.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values innovation and customer success.
- Qualifications: 5+ years in customer success with strong communication and technical skills required.
- Other info: Cloud certifications in AWS, Azure, or GCP are preferred.
The predicted salary is between 36000 - 60000 £ per year.
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in JPMC’s central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
Key responsibilities include:
- Driving product adoption
- Conducting account meetings
- Guiding onboarding
- Tracking success metrics
- Supporting internal and external customers
- Leading cross-functional teams
- Strategic planning
Required qualifications, capabilities, and skills:
- 5+ years of experience or equivalent in customer success roles in product or technology
- Ability to influence product adoption and retention
- Excellent communication and interpersonal skills
- Ability to learn and teach new technologies
- Knowledge of public and private cloud offerings, technical proficiency in compute, databases, networking, machine learning, and data analytics
- Strong writing skills, experience with technical business cases and strategic planning
- Experience navigating complex matrix organizations
- Effective communication at executive level, tailored messaging
- Cloud certifications in AWS, Azure, and/or GCP
Preferred qualifications, capabilities, and skills:
- Experience in B2B environments or customer-facing roles
- Knowledge of product development lifecycle, technical design, data analytics
- Experience in technical account management, professional services, or customer advisory
Product Solutions Manager / Customer Success Manager - Cloud - B2B employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Solutions Manager / Customer Success Manager - Cloud - B2B
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, such as AWS, Azure, and GCP. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with current or former employees of JPMC or similar companies in the B2B space. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations, which you can leverage in your interactions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven product adoption and customer success in previous roles. Tailoring your anecdotes to align with the responsibilities outlined in the job description will help you stand out as a strong candidate.
✨Tip Number 4
Stay updated on industry trends and challenges related to customer success in the tech sector. Being able to speak knowledgeably about current issues and innovations will show that you're proactive and well-informed, making you a more attractive candidate.
We think you need these skills to ace Product Solutions Manager / Customer Success Manager - Cloud - B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success roles, particularly in product or technology. Emphasise your ability to influence product adoption and retention, as well as any cloud certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your skills align with the responsibilities outlined in the job description. Mention specific experiences where you've successfully built customer relationships and driven product adoption.
Showcase Technical Proficiency: Since the role requires knowledge of public and private cloud offerings, ensure you include any relevant technical skills or projects in your application. Highlight your experience with compute, databases, networking, machine learning, and data analytics.
Prepare for Potential Questions: Think about how you would answer questions related to strategic planning and navigating complex matrix organisations. Be ready to provide examples from your past experiences that showcase your problem-solving abilities and communication skills.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and how it relates to product adoption. Be prepared to discuss how you can enhance this journey by leveraging your experience in onboarding and relationship building.
✨Showcase Your Technical Knowledge
Since the role requires technical proficiency, brush up on your knowledge of cloud offerings and technologies. Be ready to explain complex concepts in simple terms, demonstrating your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to influence product adoption. Think of examples from your past experiences where you successfully navigated challenges or drove customer success.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've tailored your messaging for different audiences, especially at the executive level. Use specific examples to illustrate your interpersonal skills and ability to build strong relationships.
