Product Portfolio Operations Associate - Digital Enablement

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Product Portfolio Operations, you will support the management, optimization, and visibility of our product portfolio. You will collaborate with cross‑functional teams to ensure products are represented effectively to our senior stakeholders, define and meet meaningful business objectives, and align with strategic priorities. This role is ideal for someone who is detail‑oriented, analytical, and passionate about driving operational excellence in a fast‑paced environment.

The Digital Enablement Team is responsible for assessing emerging trends, technologies, platforms, potential partnerships, and building digital products that could transform the way we, and our clients, do business. Our team consists of project managers, product managers, designers, developers and business representatives. The team is thoughtful in balancing due diligence with speed to market and creativity with discipline in order to produce best‑in‑class, efficient, thoughtful solutions for our users. This is a fascinating time in our industry. Complacency is not an option – our team embraces technology and innovation, knowing this is how we’re going to thrive in the years to come. We are committed and looking for others with a similar mindset to join our journey.

You will:

• Work on the intersection of Finance and Technology.
• Interact with large and complex data sets.
• Promote products that can change the way our clients operate, and how banking is done today.
• Collaborate with other high‑profile teams within JP Morgan Chase to champion celebration and transparency.

Job responsibilities:

• Assist in tracking and reporting on product portfolio performance, including key metrics and milestones.
• Support portfolio planning, prioritization, and resource allocation processes.
• Coordinate with product managers, technology, and business teams to ensure timely delivery of initiatives.
• Help maintain and update portfolio management tools and documentation.
• Identify process improvement opportunities and support implementation of best practices.
• Prepare presentations, reports, and dashboards for leadership and stakeholders.
• Contribute to risk management and issue resolution across the product portfolio.
• Collaborate to deliver the platform’s communications strategy.
• Support ad‑hoc projects and operational tasks as needed.

Required qualifications, capabilities, and skills:

• 2+ years of experience in product management, operations, project management, or a related area.
• Proven ability to implement operational effectiveness initiatives.
• Proficiency in Microsoft Excel, PowerPoint, and portfolio/project management tools.
• Ability to work collaboratively in a team environment, and comfortable operating independently.
• Proven ability to operate within matrixed, cross‑functional teams, through collaboration, influence, and conflict resolution skills to achieve desired results.
• Strong communication, presentation, and interpersonal skills with ability to develop and maintain relationships.
• Prior working exposure to analytical problem solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions.
• Demonstrated flexibility to effectively shift between strategic and detailed tactical management.

Preferred qualifications, capabilities, and skills:

• Experience in financial services, technology, or a similar industry.
• Familiarity with Atlassian tools e.g., Jira, Confluence.
• Experience with data visualisation tools e.g., Tableau.
• Internal communications and stakeholder management.