At a Glance
- Tasks: Support product strategy and enhance reliability for digital banking services.
- Company: Join JPMorgan Chase, a leader in transforming digital banking in the UK.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on customer experiences in a rapidly growing bank.
- Qualifications: Experience in software engineering and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
At JPMorgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.
As a Product Associate at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the reliability, resilience, observability, and operability of customer-facing digital banking services. We build automation, define measurable reliability practices, reduce operational friction, and partner with engineering teams to ensure services are designed, delivered, and operated with reliability in mind.
Job responsibilities
- Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements.
- Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas into clear product work.
- Support roadmap planning and prioritisation to align delivery with business goals, engineering needs, and reliability outcomes.
- Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently.
- Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress.
- Create clear product materials, including problem statements, user stories, acceptance criteria, release notes, and enablement content.
- Facilitate Agile delivery ceremonies, including stand-ups, backlog refinement, sprint planning, and retrospectives.
- Maintain delivery hygiene by keeping boards healthy, preparing tickets, clarifying scope, tracking dependencies, and escalating issues when needed.
- Use approved AI tools to draft and refine user stories, acceptance criteria, feedback summaries, incident learnings, and documentation.
- Follow through on actions and help teams move from discussion to delivery.
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and advanced applied experience.
- Demonstrated ability to work with technical teams and understand how systems, platforms, and services operate.
- Ability to discuss technical topics with engineers while explaining concepts clearly to non-technical stakeholders.
- Foundational understanding of APIs, microservices, cloud platforms, CI/CD, observability, incident management, or software delivery.
- Experience solving ambiguous problems by asking thoughtful questions and breaking work into practical next steps.
- Experience using data and feedback to make decisions, including service health metrics, incident patterns, adoption trends, or user feedback.
- Strong organisational skills with the ability to manage priorities, dependencies, and follow-ups in a fast-moving environment.
- Experience facilitating Agile ceremonies and supporting continuous improvement in planning, execution, and team learning.
- Learning mindset with interest in modern engineering practices, platform products, developer experience, and Site Reliability Engineering.
- Ability to use AI-assisted ways of working responsibly while maintaining good judgement, confidentiality, and controls.
Preferred qualifications, capabilities and skills
- Experience working on platform, developer experience, reliability, or technical product capabilities.
- Experience supporting product adoption, enablement, or change management for engineering teams.
- Familiarity with observability, incident management, reliability standards, or operational excellence practices.
Product Associate - SRE Team - Chase UK employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Product Associate in our SRE Team, you will have the opportunity to make a significant impact in transforming digital banking while benefiting from continuous learning and growth opportunities. Our commitment to employee development, coupled with our innovative approach to technology and customer experience, makes Chase UK a rewarding place to advance your career in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Associate - SRE Team - Chase UK
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jpmorgan Chase & Co.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Associate - SRE Team - Chase UK
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jpmorgan Chase & Co..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jpmorgan Chase & Co.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jpmorgan Chase & Co..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jpmorgan Chase & Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jpmorgan Chase & Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
