If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives, you have found the right team.
As a Prime Financial Services Client Services Analyst within JP Morgan Chase, you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity, with a core focus on equity swaps and other delta-one/synthetic products. You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matchingand exceptions, lifecycle events and cashflows, operational inquiries, and issue resolution - while partnering closely with Front Office Trading/Sales, Product Control, Technology, Settlements/Cash Processing, and other global stakeholders. You will be expected to communicate clearly with clients, perform root-cause analysis to reduce breaks and increase straight-through-processing, and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced, deadline-driven environment.
Job responsibilities
- Act as asingle point of contactfor assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items.
- Performtrade lifecycle supportfor equity swaps/synthetic activity, including trade matching/allocation, exception management, lifecycle processing, andcashflow managementfor swap payments.
- Partner with internal teams (e.g. Front Office Trading/Sales, Account Management, Operations, Settlements/Cash Processing, Product Control, Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes.
- Monitor workflow queues and service levels, escalating appropriately, and contribute totrend/MIS and root-cause analysisto increase STP, reduce recurring breaks, and drive client/process improvements.
- Support change and project initiatives (including technology enhancements) that improve operational resiliency, client reporting/experience, and control effectiveness; participate in periodic client reviews and client meetings/visits as required.
- Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.
Required qualifications, capabilities, and skills
- Experience in an operations/client service environment supporting thelifecycle of trades, with strong ownership, prioritisation, and ability to work under pressure and deadlines.
- Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly to clients and internal stakeholders.
- Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.
- Self-motivated and proactive, with a continuous-improvement mindset and willingness to challenge and enhance existing processes.
Preferred qualifications, capabilities, and skills
- Knowledge of equity swaps / delta-one / synthetic derivativesand the operational implications (e.g., valuations, collateral, lifecycle events and cashflows).
- Prior exposure to derivatives instruments and cross-product client support in global markets.
- Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.
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Prime Financial Services Client Services Analyst employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
