At a Glance
- Tasks: Manage collections, negotiate payment arrangements, and collaborate with teams to resolve disputes.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with great career advancement potential.
- Why this job: Make a real impact by minimising financial risks and enhancing client relationships.
- Qualifications: Strong analytical skills, proficiency in MS Office, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution.
As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for:
- Collecting chargebacks, fees, and other disputed client items.
- Locating and contacting Payment’s clients by telephone and email.
- Handling skip-tracing assignments and assessing the severity of delinquency.
- Making decisions based on the firm's established criteria and negotiating payment arrangements.
- Requesting client’s account termination and managing the return or billing of rented equipment.
- Documenting account activities thoroughly and concisely.
- Collaborating with internal groups to eliminate negative financial impact.
- Abiding by all applicable regulatory and department practices and procedures.
Required qualifications, capabilities, and skills:
- Excellent PC and keyboarding skills, with proficiency in MS Office products, including intermediate Word and Excel.
- Strong analytical, communication, and negotiation skills.
- Proven self-starter, results-oriented, and team player.
- Ability to work independently and in a team environment.
- Critical thinking and independent judgment skills.
- Comfortable communicating with clients and internal partners in a metrics-driven environment.
- Ability to navigate multiple technologies while staying engaged with clients and internal partners.
- Resiliency and adaptability in a fast-paced environment.
- Logical problem-solving and good judgment to ensure appropriate outcomes.
- Effective prioritization to ensure efficiency.
Preferred qualifications, capabilities, and skills:
- Experience in Banking, Commercial, or Payment Processing Industry.
- Alteryx and Tableau knowledge.
- Demonstrated experience in commercial accounts receivable collection.
Payments Services Collections Specialist employer: Jpmorgan Chase & Co.
At JPMC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payments Services Collections Specialist, you will benefit from comprehensive training and development opportunities, ensuring your professional growth in the fast-paced financial sector. Our commitment to employee well-being is reflected in our supportive environment, competitive benefits, and the chance to make a meaningful impact within a leading global financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Services Collections Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments and collections industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since you'll be handling chargebacks and payment arrangements, role-play with a friend or family member to get comfortable with those tricky conversations.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Payments Services Collections Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections and payment processing. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s negotiating payment arrangements or handling chargebacks, we want to see how you’ve made an impact.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re excited about the Payments Services Collections Specialist role and how your background makes you a perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Numbers
Before the interview, brush up on your knowledge of chargebacks, fees, and disputed items. Be ready to discuss how you've handled similar situations in the past, as this will show your understanding of the role and its challenges.
✨Show Off Your Tech Skills
Make sure you're comfortable with MS Office, especially Excel and Word. If you have experience with tools like Alteryx or Tableau, mention it! Being tech-savvy is a big plus in this role, so highlight any relevant experience.
✨Practice Your Negotiation Techniques
Since negotiation is key in this position, prepare some examples of how you've successfully negotiated payment arrangements before. Think about what strategies worked for you and be ready to share them during the interview.
✨Demonstrate Team Spirit
This role requires collaboration with internal groups, so be prepared to discuss how you've worked effectively in a team environment. Share specific examples that showcase your ability to communicate and work well with others to achieve common goals.
