Payments Product Business Analyst - Junior Associate or Senior Associate

As a Business Associate on the Payment Rails Product Development team, you are responsible for aiding in the analysis and enhancement of payment processes within the Payments organisation. You will work closely with cross-functional teams and play a vital role in shaping the future of our strategic payments platforms and ensuring ongoing success. The Business Associate will assist in analysing, designing, and implementing payment solutions to enhance the efficiency and effectiveness of payment processes. This role involves working closely with various stakeholders, including IT, finance, and operations teams, to gather requirements, analyse data, and support the development and implementation of payment systems.

• Identifies and documents business requirements through interactions with stakeholders, including interviews, and workshops.
• Analyses business processes and systems to identify areas for improvement. Documenting requirements, specifications, and business processes in a clear and concise manner.
• Collaborates with stakeholders and technical teams to design solutions that meet business needs. This may involve creating use cases, process models, and functional specifications.
• Acts as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and solutions.
• Assists project managers in planning, executing, and monitoring projects. This may include tracking progress, managing risks, and ensuring project deliverables meet business requirements.
• Participates in the testing process to ensure that solutions meet business requirements. This may involve creating test plans, conducting tests, and validating results.
• Identifies opportunities for process improvement and optimisation and recommending solutions to enhance business efficiency and effectiveness.
• Creates reports and dashboards to provide insights into business performance and support data-driven decision-making.
• Expertise in business analysis.
• Experience in end-to-end product lifecycle using Agile methodologies.
• Understanding of SWIFT message types and ISO 20022 MX format.
• Proficient knowledge of the product development life cycle.
• Proactive approach, willingness, and ability to innovate to deliver new insights, new tools, and process efficiencies.
• Experience in product lifecycle activities including discovery and requirements definition.
• Strong analytical skills and ability to work in a fast-paced environment.
• A collaborative mindset, confident in communicating across diverse stakeholders.
• Curiosity to dig into complex scenarios to identify root causes and efficiency opportunities.
• Creative problem solver.
• Proficiency in Confluence, SharePoint, Microsoft Excel, PowerPoint, Visio, and Outlook.
• Preferred qualifications include a qualification such as BCS or IIBA.
• Experience in Payments or the Financial Services industry is desirable.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

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