Payments Governance Client Operations Manager

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Job Description

Are you ready to make a significant impact in the world of payments and merchant services?

As a Payments Governance Client Operations Manager Vice President in the Third Party Payment Processing Governance and Oversight Team, you will play a pivotal role in advancing our mission and driving success. You will be part of a team that thrives on collaboration, innovation, and excellence, working together to achieve remarkable results. Your contributions will be vital to our firm and the wider community, as we strive to make a positive impact.

Job Responsibilities

• Function as the subject matter expert on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks.
• Act as the local site manager to champion the Merchant Third Party Oversight Team\’s core mission.
• Collaborate with leadership to ensure site operations support team objectives.
• Demonstrate excellent client-facing skills to facilitate annual assessments and oversee periodic reviews.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Partner closely with peers to ensure comprehensive due diligence is performed accurately at a set cadence.
• Collaborate with internal partners and driving future growth with Third Party Agents.
• Contribute to the continuous improvement of standard operating procedures, ensuring internal resources remain current and relevant.
• Compile and organize substantial amounts of evidence to complete comprehensive assessment packages.

Required Qualifications, Capabilities, and Skills

• Previous experience with Merchant Services, Payments, and card networks.
• Must have a genuine interest in client-facing activities.
• Expertise in people management and ability to manage a small team.
• Project management skills with a proven track record for scaling programs from the ground up.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify common areas of risk and compliance vulnerability.
• Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
• Proficient with Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high-quality presentations with graphs and analytics.
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.

Preferred Qualifications, Capabilities, and Skills

• Two or more years of people management and leadership experience.
• Two or more years client-facing or front-office experience is preferred.
• Qualifications in a relevant discipline with relevant accreditations, solid working experience as a professional auditor and/or financial industry practitioner, or experience with one or more banking regulator partners.
• Experience with Payment Brands (Visa, Mastercard, Discover) program rules and requirements is preferred.
• Experience with data analysis would be beneficial (e.g., Python, Big Query, Looker, Tableau).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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