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For Companies At a Glance
- Tasks: Manage client portfolios and deliver top-notch service throughout transaction lifecycles.
- Company: Join JPMorgan, a global leader in financial services with a century of expertise.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Be the go-to person for clients and make a real impact in their financial journeys.
- Qualifications: Experience in financial services and a passion for customer satisfaction.
- Other info: Dynamic role with opportunities to collaborate across teams and enhance your skills.
The predicted salary is between 36000 - 60000 £ per year.
JPMorgan’s global Escrow business provides independent third party account solutions, and is a century-old franchise in the US that has expanded its footprint to Europe, Asia and Latin America in recent years. With approximately US$20bn in assets under custody, JPMorgan Escrow Services is a fully dedicated platform of specialists that customers can trust thanks to its financial strength, global network, product expertise and unrivaled client service. J.P. Morgan's suite of customized escrow services cover the needs that arise in many business scenarios, including escrow structures for mergers & acquisitions, litigation, capital raising, regulatory, collateral and other financial arrangements.
As a Client Service Account Manager in the EMEA Escrow Middle Office team you will manage your own portfolio of clients and be the primary point of contact throughout the lifecycle of the transaction. You will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.
Job Responsibilities
- Provide outstanding customer service by responding to client requests in a timely manner, offering proactive solutions to client needs, and developing meaningful client relationships.
- Manage all aspects of assigned portfolio from account set up, ongoing maintenance, invoicing and termination.
- Ensure that all account and payment activities are in compliance with relevant governing documents and JPMorgan policies and procedures.
- Promote use of self-service tools to reduce number of Client enquiries.
- Partner with Sales and Product teams in seeking new business opportunities and enhancing current product offering.
- Assist teammates in daily operations and provide back-up support during absences.
- Develop strong working relationships with functional partners within JPMorgan.
Required qualifications, capabilities, and skills
- Previous experience in financial services.
- Team player, and dedication to customer satisfaction.
- Strong verbal and written communication skills.
- Excellent organizational skills / attention to detail.
- Excellent PC skills including Word and Excel.
Preferred qualifications, capabilities, and skills
- Previous experience in financial services, preferably in Escrow, custody or corporate trust.
- Knowledge of payment formatting and payment flows advantageous.
Payments - Escrow Middle Office Client Service Representative – Associate employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments - Escrow Middle Office Client Service Representative – Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about escrow and client service roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by researching JPMorgan's Escrow services. Understand their products and how they serve clients. This will help you showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Payments - Escrow Middle Office Client Service Representative – Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client Service Account Manager. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Escrow business and how your background makes you a great fit. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you understand the basics of escrow services and how they fit into the financial landscape. Brush up on key terms and concepts related to mergers, acquisitions, and payment flows. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about client relationships, be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond to meet a client's needs or resolve an issue.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so highlight your ability to work well with others. Share experiences where you successfully partnered with colleagues or contributed to team goals, showing that you're a true team player.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools used for client management, or how success is measured in the role. It shows your genuine interest and helps you assess if the company is the right fit for you.
