At a Glance
- Tasks: Shape the future of Personal Investing by enhancing our operations control framework.
- Company: Join JPMorganChase, a leader in financial services with a collaborative culture.
- Benefits: Career growth, skill development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for innovation and professional development.
- Why this job: Drive meaningful change in a fast-paced environment alongside talented colleagues.
- Qualifications: Experience in Operations Controls or Operational Risk within a financial institution.
The predicted salary is between 55000 - 65000 £ per year.
Are you ready to make a difference in a fast-paced, collaborative environment? At JPMorganChase, you will help shape the future of Personal Investing by strengthening our operations control framework. You will have the opportunity to grow your career, develop your skills, and work alongside talented colleagues who value innovation and integrity. Join us and be part of a team that empowers you to drive meaningful change and contribute to our shared success.
As an Operations Control Manager (Associate) within Personal Investing, you will support CORE-aligned control framework execution by facilitating structured risk and control discussions, completing risk and control assessments for BAU and change, monitoring control performance, and driving issue remediation to closure. You will help maintain governance cadence and actionable MI (including KRIs/KPIs) to inform prioritisation, escalation, and senior discussions.
Job responsibilities
- Support the design, implementation, and operation of CORE-aligned control frameworks, ensuring adherence to regulatory requirements and internal policies.
- Partner with stakeholders across Personal Investing to anticipate change, surface emerging risks, and pre-empt issues through structured risk and control discussions, constructive challenge, timely escalation, and tracked actions.
- Execute risk and control assessments across BAU and change (including product, process, and operational initiatives), documenting key risks, control coverage, owners, residual risk, and time-bound remediation actions.
- Apply knowledge of Trading and Operations processes, including the end-to-end trade lifecycle, to identify operational risks and embed effective preventative and detective controls.
- Monitor control performance and operating effectiveness, identifying weaknesses and supporting targeted enhancements (including automation opportunities) with appropriate documentation and evidencing.
- Support disciplined issue management, including triage, root-cause support, action planning, dependency tracking, and closure validation to reduce repeat findings.
- Produce concise governance materials and actionable MI (including KRIs/KPIs, trends, breaches, and issue ageing), translating process and control information into clear dashboards, heatmaps, and narratives to support prioritisation and senior discussions.
- Provide guidance on control processes and CORE practices across pillars (control design, risk and control identification and assessment, issue management, and governance and reporting) to strengthen consistency and ownership.
- Facilitate internal and external audits by preparing materials, running walkthroughs and organising evidence.
Required qualifications, capabilities, and skills
- Strong experience in Operations Controls, Operational Risk, Compliance, Audit, and/or regulatory remediation within a large financial institution (or comparable regulated environment).
- Demonstrated initiative and bias to action, with a track record of proactively identifying gaps and driving actions to closure through structured follow-up, escalation, and evidence discipline.
- Working knowledge of the control lifecycle, including control design principles, documentation standards, monitoring and testing, and remediation expectations.
- Experience delivering risk and control assessments with clear documentation of risks, controls, owners, residual risk, and prioritised actions.
- Strong issue management capability, including action tracking, dependency management, root-cause support, and closure validation with audit-ready evidence.
- Ability to interpret MI (including KRIs/KPIs, trends, breaches, and issue ageing) to support risk-based prioritisation and timely escalation.
- Strong written and verbal communication skills, able to influence stakeholders through clear, concise, and actionable recommendations.
- Experience with process mapping and controls documentation; comfortable operating in an agile, evolving environment.
- Strong organisation, prioritisation, and attention to detail, with consistently high standards of accuracy and integrity.
Preferred qualifications, capabilities, and skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint preferred).
- Understanding of the end-to-end trade lifecycle and ability to apply this knowledge to risk identification and control enhancement, preferred.
Operations Control Manager, Personal Investing – Associate employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and personal growth. As an Operations Control Manager in Personal Investing, you will not only play a pivotal role in enhancing our operations control framework but also benefit from extensive career development opportunities and a collaborative environment where your contributions are valued. Join us in London, where you can thrive in a fast-paced setting while making a meaningful impact on the future of personal investing.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Control Manager, Personal Investing – Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorganChase on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations control and risk management. We can even role-play with friends to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your skills in action! If you have relevant projects or experiences, be ready to discuss them in detail. We want to demonstrate how our background aligns with the role of Operations Control Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Operations Control Manager, Personal Investing – Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Control Manager role. Highlight your experience in operations controls, risk management, and any relevant regulatory knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Personal Investing and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your initiative and ability to drive actions to closure. Numbers and outcomes speak volumes, so don’t shy away from quantifying your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Operations Control Framework
Make sure you understand the CORE-aligned control framework inside out. Familiarise yourself with how it applies to Personal Investing and be ready to discuss specific examples of how you've supported or implemented similar frameworks in your previous roles.
✨Prepare for Risk and Control Discussions
Anticipate questions around risk and control assessments. Think about past experiences where you identified operational risks and how you addressed them. Be prepared to share concrete examples that demonstrate your proactive approach and ability to drive actions to closure.
✨Showcase Your Communication Skills
Since you'll need to influence stakeholders, practice articulating your thoughts clearly and concisely. Prepare to explain complex concepts like KRIs and KPIs in simple terms, as well as how you've used these metrics to inform decision-making in the past.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key. Bring examples of how you've maintained high standards in documentation and reporting. You might even want to prepare a sample dashboard or heatmap to showcase your skills in translating process information into actionable insights.
