At a Glance
- Tasks: Shape the future of a digital bank by managing operational risk and enhancing control frameworks.
- Company: Join a leading international consumer bank with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative teams and excellent career advancement opportunities await you.
- Why this job: Make a real impact in banking operations while developing your skills in a dynamic environment.
- Qualifications: Experience in operational risk or controls, strong analytical skills, and effective communication.
The predicted salary is between 40000 - 50000 € per year.
Help shape how a modern digital bank manages operational risk—at scale, and with real customer impact. You’ll join International Consumer Bank as we build and evolve the control framework behind critical operations in the UK. This is a chance to work in collaborative teams, improve how we detect and resolve issues, and strengthen resilience. If you enjoy turning complexity into clear, effective controls, you’ll thrive here.
As an Operations Control Associate in International Consumer Bank Operations Control Management, you will help design, execute, and continuously improve the control framework supporting Corrections Processing, Cash Operations, and Card Operations. You will partner closely with Operations, Compliance, Risk, Audit, and Technology to identify risks, test and monitor controls, and drive issue remediation. You will contribute to a continuous, integrated approach to risk assessment and support governance through clear reporting and escalation.
Job responsibilities:
- Maintain and enhance the end-to-end control environment across corrections, cash operations, and card operations.
- Perform risk and control assessments, identify control gaps, and document control design and operating effectiveness.
- Design preventive and detective controls, including reconciliations, exception reporting, access controls, and maker-checker processes.
- Define and monitor key risk and control indicators, including trend analysis and escalation thresholds.
- Implement and monitor controls for cash processing, settlement, reconciliations, breaks management, and exception queues.
- Strengthen card operations controls, including transaction processing integrity, adjustments, disputes and chargebacks, and customer-impact risk mitigation.
- Validate completeness and accuracy between operational systems, settlement platforms, and downstream reporting.
- Oversee control aspects of the corrections lifecycle to support appropriate approvals, evidence, audit trail, and segregation of duties.
- Analyse root causes and recurring drivers of errors, and drive remediation to reduce rework and repeat issues.
- Identify simplification, automation, and reporting enhancement opportunities to reduce manual touch points and risk.
- Assess control impacts of process changes and system releases, and support change governance and readiness.
Required qualifications, capabilities, and skills:
- Work experience in operational risk, controls, compliance, audit, or a related discipline within a financial institution, regulator, consulting firm, or retail investments manager.
- Experience performing risk and control assessments and identifying control gaps, with clear documentation standards.
- Knowledge of operational controls, reconciliations, issue management, and maintaining audit-ready evidence.
- Ability to perform root cause analysis, develop action plans, and drive execution across stakeholders.
- Strong analytical skills with high attention to detail and accuracy when working with metrics and control testing results.
- Strong written and verbal communication skills, including preparing control reporting and stakeholder updates.
- Experience partnering with cross-functional stakeholders to remediate control gaps and operational risk issues.
- Foundational process mapping capability and familiarity with control testing or quality assurance practices.
- Strong time management skills, comfortable managing multiple deliverables and deadlines in an evolving environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio.
Preferred qualifications, capabilities, and skills:
- Experience using tools such as JIRA, Confluence, Alteryx, or CORE.
- Knowledge of retail banking products, processes, regulations, and operational risk disciplines.
- Bachelor’s degree.
- Exposure to data-driven reporting and dashboarding of key risk and control indicators, including basic data analysis concepts.
- Experience collaborating in agile squads or cross-functional teams in an agile delivery environment.
Operations Control Associate employer: Jpmorgan Chase & Co.
Join a forward-thinking digital bank that prioritises operational excellence and employee development. As an Operations Control Associate, you'll thrive in a collaborative environment that values innovation and continuous improvement, with ample opportunities for professional growth and skill enhancement. Located in the UK, our inclusive work culture fosters teamwork and empowers you to make a real impact on customer experiences while ensuring robust risk management practices.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Control Associate
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in operational risk or controls. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of operational controls and risk management. Be ready to discuss how you've tackled similar challenges in the past—real examples will make you stand out!
✨Tip Number 3
Showcase your analytical skills! Bring along examples of how you've used data to drive decisions or improve processes. This is key in roles like Operations Control Associate, so let your numbers do the talking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Control Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Control Associate. Highlight your experience in operational risk and controls, and don’t forget to mention any relevant tools you’ve used like JIRA or Alteryx. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational risk and how you can contribute to our team. Keep it concise but impactful—show us your personality and enthusiasm for the role!
Showcase Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of how you've successfully performed risk assessments or identified control gaps in your previous roles. We love seeing concrete examples that demonstrate your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Operational Risk Basics
Make sure you brush up on your knowledge of operational risk and controls. Understand the key concepts, such as risk assessments and control gaps, as these will likely come up in conversation. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills during the interview. Think of instances where you've performed root cause analysis or developed action plans to address issues. Be ready to explain how you approached these situations and what the outcomes were, as this will highlight your problem-solving abilities.
✨Familiarise Yourself with Tools
If you have experience with tools like JIRA, Confluence, or Alteryx, make sure to mention it. Even if you haven't used them extensively, showing a willingness to learn and adapt to new technologies can set you apart. Consider discussing how you’ve used similar tools in the past to manage projects or track progress.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves partnering with various teams, be prepared to discuss your experience working in cross-functional environments. Think of examples where you collaborated with different stakeholders to remediate control gaps or operational risks. Highlighting your communication skills and teamwork will demonstrate that you can thrive in a collaborative setting.
