UX Designer - Senior Associate in London

Born from the successful launch of Chase in 2021, we are a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.

As a Product Designer within our dedicated team, you will be a key player in creating customer-centric products that address real-world problems. You will work collaboratively in a multi-disciplinary team of researchers, product designers, technologists, and business experts to create new B2B customer-focused products and services. Your role will require a deep understanding of experience design for digital products and services with a focus on B2B. You will use customer insights and data to inform the user experience and deliver high-quality design outcomes.

This is an opportunity to contribute proactively to design systems and other design toolkits, and to work closely with other disciplines to understand and provide feedback to design context and research.

• Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists, and business experts to create new B2B customer-focused products and services.
• Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers.
• Use customer insights and data to inform the user experience.
• Create and deliver high-quality design outcomes like concepts, user journeys, wireframes, UI flows, and detailed UI design.
• Deliver design outcomes to stakeholders in a timely manner and efficient execution.
• Contribute proactively to design systems and other design toolkits.
• Work closely with leads to ensure deliverables are consistent with the design systems.
• Manage the handover and support of your designs to engineering and product development teams.
• Work closely with other disciplines to understand and provide feedback to design context and research.
• Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs, providing accurate estimation of tasks and help with prioritization.
• Present design and communicate work to team members and stakeholders.

• Solid hands-on experience as Senior Product/UX designer, across multiple devices and platforms.
• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables.
• Effective communication of design solutions across roles & levels.
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences.
• Proven understanding of B2B product design with solid communication and interpersonal skills.
• Ability to actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent.
• Ability to develop and sustain effective and cooperative working relationships with peers, managers, and other internal or external stakeholders.
• Proficiency with modern design systems, prototyping software, and design tools (we use Figma).
• Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods.
• Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment.
• Bachelor's degree in Design, HCI, or related field or equivalent professional experience.

• Experience in the Atlassian suite of software (Jira & Confluence) is desirable.
• Experience with B2B applications preferred.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers, and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.