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- Tasks: Lead innovative UX research to shape Chase UK's digital banking experience.
- Company: Join Chase UK, a leader in digital banking innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and industry trends.
- Why this job: Make a real impact on customer-centric banking solutions and drive change.
- Qualifications: Expertise in UX research with strong qualitative and quantitative skills.
The predicted salary is between 80000 - 100000 ÂŁ per year.
As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK. You will collaborate closely with Product leadership, using your expertise in UX research to inform design direction and content development. Your work will directly impact strategic decisions and help us build a customer‑centric digital bank. You will foster a culture of continuous learning and knowledge sharing within the team.
Responsibilities:
- Design and execute end‑to‑end research studies to identify customer needs, preferences, and behaviours.
- Apply a broad range of research methods, including diary studies, co‑creation workshops, discovery interviews, and usability research.
- Analyse and interpret data using qualitative and quantitative methods, translating insights into actionable recommendations.
- Facilitate moderated and unmoderated qualitative studies with users to refine products and features.
- Participate in and contribute to the Research community, fostering continuous learning and knowledge sharing.
- Monitor industry trends and advancements in user experience research methodologies.
- Incorporate innovative techniques to maintain a competitive edge in the market.
- Strong stakeholder management skills.
- Strong presentation and communication skills.
Qualifications:
- Expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative methods.
- Ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis.
- Knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
- Experience collaborating with cross‑functional teams to inform customer‑centric decision‑making and product prioritisation.
- Ability to design high‑quality research studies with an iterative mindset and adapt study parameters as needed.
- Research experience in finance and banking.
User Experience Researcher- Vice President- Chase UK in London employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher- Vice President- Chase UK in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Chase or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX research projects. Make sure it’s easy to navigate and showcases your process, insights, and impact. This will give you an edge when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can relate your past experiences to the role at Chase. Be ready to discuss your methodologies and how they’ve led to successful outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace User Experience Researcher- Vice President- Chase UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of User Experience Researcher. Highlight your experience with qualitative and quantitative research methods, and don’t forget to mention any relevant projects that showcase your skills in the finance and banking sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about user experience research and how your background aligns with our mission at Chase UK. Be sure to mention specific experiences that demonstrate your ability to drive customer-centric decisions.
Showcase Your Research Skills: In your application, provide examples of research studies you've designed and executed. We want to see your expertise in action, so include details about the methods you used and the impact your findings had on product design or feature improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Research Methods
Make sure you’re well-versed in the various research methods mentioned in the job description. Be ready to discuss your experience with diary studies, co-creation workshops, and usability research. Prepare examples of how you've applied these methods in past projects to showcase your expertise.
✨Showcase Your Data Analysis Skills
Since the role requires analysing both qualitative and quantitative data, brush up on your data interpretation skills. Bring along specific examples where your insights led to actionable recommendations. This will demonstrate your ability to translate research into impactful design decisions.
✨Highlight Stakeholder Management Experience
Stakeholder management is key for this position. Think of instances where you’ve successfully collaborated with cross-functional teams. Be prepared to discuss how you navigated differing opinions and aligned everyone towards a customer-centric approach.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in user experience research, especially within the finance and banking sectors. Mention any innovative techniques you’ve incorporated in your work. This shows that you’re proactive and committed to maintaining a competitive edge in your field.