Tech Risk and Controls Lead - Business Control Management – VP in London

Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Lead in Global Technology, you will be responsible for identifying and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to business-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards.

By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of Global Technologies risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Global Technology Business Control Management (GT BCM) maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting. You will collaborate with cross-functional teams to identify and mitigate risks, ensuring our operations align with regulatory standards and business objectives. Your work will directly impact the efficiency and effectiveness of our operations, fostering a culture of continuous improvement and innovation. The role focuses on firmwide common processes, the associated business risks and control framework.

Job responsibilities

• Create a proactive risk and control culture. Offer guidance, best practices, and support across businesses to drive awareness and understanding of the business risk and controls framework and challenges to compliance.
• Work closely with various partners across the firm, including but not limited to colleagues in Enterprise Technology, Global Technology, Firmwide Common Processes, Information Risk Managers and Technologists in our Businesses and Corporate Functions, Operational Risk Management & Compliance, Audit, as well as regional partners across the globe.
• Manage end-to-end execution of the Compliance and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Act as the SME on the programmes aligned to firmwide common processes.
• Engage with Technology leaders to understand the business structure, assess business strategies and processes, guide risk management, and understand opportunities to make process improvements.
• Lead the identification, escalation, monitoring and measuring of operational risk in accordance with firm-wide operational risk programs.
• Lead and provide independent risk and control advisory support and risk challenge, inclusive of targeted reviews, root cause analysis, and developing sustainable and strategic risk mitigation solutions.
• Manage control governance and reporting to identify meaningful metrics to inform on the health of operational risk and control environment; escalate control gaps and weaknesses based on key reporting indicators; and manage control committees and forums.

Required qualifications, capabilities, and skills

• Substantial financial services experience in either controls, audit, quality assurance, risk management, or compliance with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners.
• Experience working on topics such as Employee Compliance (personal account dealing, licensing and registration etc), Privacy designations, e-communications, third party oversight, business resilience etc.
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner.
• Flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results focused environment.
• Strong project time management skills to meet strict deadlines.
• Ability to understand a process and associated risk to inform control design.
• Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions including: understanding root cause / identifying control deficiencies, developing timely and sustainable solutions and analyzing metrics for emerging risk.
• Implementation skills including: writing action plans and procedures, change management and the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making.
• Ability to assess risk from multiple perspectives (Legal/Regulatory/Operational/Client & Reputational) and then have meaningful business conversations, grounded in materiality and practical application.
• Excellent change management, decision making, problem solving, continuous improvement, executive communication, and teamwork skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Visio).