Snr Product Associate in London

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We are already trusted by millions in the US and we are quickly catching up in the UK – but how we do things here is a little different. We are building the bank of the future from scratch, channeling our start-up mentality every step of the way – meaning you will have the opportunity to make a real impact.

As a Product Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organisation. Your responsibilities will include accountability for building products and features that can be adapted to meet local market needs of customer needs, while remaining unmistakably a Chase product. Your peerless management skills will enable you to get the products & features into production that meet the firm’s uncompromising standards on controls and risk while balancing the priorities of multiple markets.

Our Deposits Platform Products team is at the heart of this venture, focused on building delightful products for our customers. We are looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for digital experiences. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you will have the opportunity to move between them. While we are looking for professional skills, culture is just as important to us. We understand that everyone’s unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there is scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job responsibilities

• Use customer insights, market data, and partner input (e.g., Risk, Compliance) to help define and shape deposit product features and solutions across multiple markets.
• Grow into a subject matter expert by evaluating and documenting requirements, scoping technical solutions, identifying risks, and clearly communicating goals and milestones to business stakeholders.
• Collaborate with product managers, engineering, and partners to break down features, write clear acceptance criteria, support roadmap delivery, and champion improvements in product development.
• Monitor product performance by tracking and analyzing key metrics and KPIs for deposit products across markets, contributing to data collection, reporting, and identifying opportunities for improvement as adoption scales.
• Define and manage a highly organised roadmap and supporting backlog to ensure your team is delivering products that will most positively impact customers and the business.
• Oversee product development, testing, and release management, ensuring high standards of quality and reliability.
• Actively drive agile ceremonies including daily stand-ups, planning meetings, and retrospectives, to drive transparency, accountability and continuous learning.
• Pursue continuous self-driven learning across areas such as European market norms, new platform implications, and cross-product opportunities.
• Thrive in dynamic environments and adapt quickly to changes.

Required qualifications, capabilities and skills

• Experienced product manager with a 4+ years history of building and operating products in a retail bank or Fintech.
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and enhance organisational transformation.
• Experience of working with software engineers - happy to roll sleeves up in order to test and evaluate functionality alongside them.
• Strong communicator who values clear documentation, pays attention to detail and demonstrates the ability to manage multiple tasks and priorities simultaneously.
• Be a strategic thinker who demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organisation including globally dispersed teams.
• Bachelor's degree required.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.