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- Tasks: Advocate for customers and improve their experience through data analysis and collaboration.
- Company: Join one of the world’s most innovative financial organisations.
- Benefits: Competitive salary, career growth, and a chance to shape customer experiences.
- Why this job: Make a real impact on millions of customers while leading exciting projects.
- Qualifications: 3+ years in user experience or service design, with strong stakeholder management skills.
- Other info: Dynamic role with opportunities to collaborate across various teams.
The predicted salary is between 28800 - 48000 £ per year.
Advocate for customers across the UK by leveraging your customer experience skills, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior CX Associate in the UK Market Team, you will identify opportunities to improve the lives of millions of customers while delivering for the business at every turn. You’ll have the chance to lead projects that use commercial and customer insights to drive forward propositional change. Supported by user research and customer feedback, you’ll fuel the creation of innovative experiences and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our customer experience and ongoing success.
Job responsibilities:
- Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis, competitor and customer research.
- Works alongside our Design, Content and User Research teams to shape emerging propositions.
- Analyzes, tracks, and evaluates metrics from across the business to identify opportunities, strengthen business cases.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints.
Required qualifications, capabilities, and skills:
- 3+ years of experience or equivalent expertise in a user experience, service design or product manager role.
- Proficient knowledge of the product development life cycle.
- Experience in managing stakeholders and building relationships.
- Developing knowledge of data analytics and data literacy.
Senior Customer Experience Associate in London employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Senior Customer Experience Associate role.
✨Tip Number 2
Showcase your skills in action! Prepare a portfolio or case studies that highlight your customer experience projects. We want to see how you’ve used data and insights to drive change – it’s all about demonstrating your impact!
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions and scenarios related to customer experience. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate individuals who can advocate for our customers and help shape innovative experiences.
We think you need these skills to ace Senior Customer Experience Associate in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've advocated for customers in the past and how that aligns with our mission at StudySmarter.
Highlight Relevant Experience: Make sure to detail your experience in user experience, service design, or product management. We want to see how your skills can contribute to improving the lives of our customers, so be clear about your achievements and the impact you've made.
Be Data-Driven: Since this role involves analysing metrics, don’t shy away from showcasing your data analysis skills. Include any relevant projects where you used data to drive decisions or improve customer experiences, as this will resonate well with us.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the posting and demonstrate how your background fits the role. Remember, applying through our website is the best way to ensure we see your application!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Customer Experience Stuff
Make sure you brush up on your customer experience skills and have examples ready. Think about how you've used data analysis to improve customer journeys in the past. Be prepared to discuss specific metrics you've tracked and how they influenced your decisions.
✨Show Off Your Collaboration Skills
This role involves working with various teams, so highlight your experience in cross-functional collaboration. Share stories about how you've partnered with design, content, or user research teams to drive projects forward. It’s all about demonstrating that you can work well with others!
✨Be Data-Driven
Since the job requires a good understanding of data analytics, come equipped with examples of how you've used data to identify opportunities or strengthen business cases. Talk about any tools or methods you’ve used to analyse customer feedback and how it led to actionable insights.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer experience challenges. Think through potential scenarios and how you would approach them, especially in terms of integrating customer-centric decision-making. This will show that you’re ready to tackle real-world problems head-on.
