At a Glance
- Tasks: Lead the vision and strategy for customer acquisition across Europe, driving product discovery and optimisation.
- Company: Join a leading investment platform focused on innovation and growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborate with diverse teams and lead a high-performing group of Product Managers.
- Why this job: Make a real impact in shaping customer experiences and driving growth in a dynamic environment.
- Qualifications: 10+ years in product management with a focus on customer acquisition and onboarding.
The predicted salary is between 60000 - 80000 £ per year.
Job responsibilities
- Set the multi-year vision, strategy, and roadmap for customer acquisition and onboarding across Europe, aligned to business objectives, market opportunity, and customer needs.
- Own the end-to-end acquisition funnel from first touch and product discovery through registration, verification, onboarding, activation, and funding, with success measured through conversion, drop-off, and time-to-value.
- Drive product discovery and channel optimisation across web and mobile, establishing clear governance to improve acquisition efficiency and ensure learning loops translate into roadmap decisions.
- Own personalisation and in-app messaging experiences that guide customers through onboarding and activation milestones in a timely, contextual, and compliant manner.
- Own the acquisition platform capabilities across attribution, campaigns, promotions, and content management, positioning this as a unified, governed, scalable investment platform that enables speed, experimentation, and accountability.
- Establish and govern attribution, event taxonomy, instrumentation, and data quality so teams can make confident decisions, and continuously monitor journey and channel metrics to identify friction, improve flows, and raise conversion.
- Embed a compliant experimentation and learning culture, ensuring trade-offs balance customer outcomes, risk and compliance requirements, privacy and consent, and platform resiliency.
- Ensure delivery is execution-ready and controlled, translating strategy into clear requirements that comply with applicable regulation and internal policy, with testing for coverage, operational readiness, and change management.
- Build strong partnerships across Engineering, Marketing, Data and Analytics, Design, Compliance, Risk, Privacy, Controls and Governance, and Operations, collaborating to align priorities and deliver shared acquisition and onboarding outcomes.
- Lead third-party vendors that support onboarding and acquisition capabilities, defining outcomes, ensuring effective integration, and measuring performance and ROI.
- Lead, coach, and develop a high-performing team of Product Managers, setting clear goals and expectations, strengthening talent, and ensuring consistent delivery against the product vision and measurable outcomes.
- Support expansion into new investment services and geographies by scaling onboarding and acquisition capabilities in a compliant, consistent, and operationally robust way.
Required qualifications, capabilities and skills
- 10+ years of product management experience, with significant leadership in customer acquisition and onboarding for investment platforms and or digital consumer banking.
- Proven track record of materially improving funnel conversion, activation, funding outcomes, and acquisition efficiency at scale.
- Deep fluency in acquisition metrics, attribution, and experimentation, with the ability to translate data into strategy, prioritisation, and measurable outcomes.
- Experience leading regulated digital onboarding, including identity and verification, authentication and MFA, and KYC data capture, delivered in a compliant and privacy-aware environment.
- Experience owning personalisation, in-app messaging, channel optimisation, and the underlying attribution and data and events layer, delivering instrumented, governed capabilities that improve journeys.
- Excellent communication skills, including the ability to explain regulatory, policy, and privacy considerations clearly to both technical and business stakeholders, and to align senior leaders on trade-offs.
- Bachelor's degree or equivalent.
Preferred qualifications, capabilities and skills
- MBA or relevant advanced degree.
- Experience delivering multi-country European rollouts, including localisation, regulatory variation, and operating model readiness.
- Experience leading consent and privacy frameworks at scale, including governance of data use for personalisation and measurement.
- Agile delivery experience in large, multi-team product and engineering organisations.
- Demonstrated experience navigating matrix and complex organisations, collaborating effectively across teams and functions at executive level.
Product Director, Acquisition & Growth in London employer: Jpmorgan Chase & Co.
As a leading employer in the investment platform sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through our robust training programmes and opportunities for advancement, particularly in the vibrant European market. With a focus on personalisation and compliance, we empower our teams to drive meaningful change while enjoying a supportive culture that values diverse perspectives and encourages experimentation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Director, Acquisition & Growth in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Jpmorgan Chase & Co.!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Jpmorgan Chase & Co. would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Jpmorgan Chase & Co. through your school's career services!
We think you need these skills to ace Product Director, Acquisition & Growth in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Director, Acquisition & Growth, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Director, Acquisition & Growth position at Jpmorgan Chase & Co.. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
