At a Glance
- Tasks: Manage day-to-day operations of pensions, improving customer experience and operational performance.
- Company: Join JPMorgan Personal Investing, a leader in financial services with a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a fast-paced environment.
- Why this job: Make a real impact on customer experiences in the pensions sector.
- Qualifications: Experience in product management and strong skills in Jira and stakeholder communication.
The predicted salary is between 55000 - 65000 £ per year.
JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day-to-day operations of our existing pensions proposition. You’ll work with engineering, design, content, operations, risk/compliance and external platform partners to deliver improvements to the end-to-end customer experience, reduce frictions and failure demand, and strengthen operational performance. This is a hands-on individual contributor role based in London (5 days per week in office).
What you will do (key responsibilities)
- Own roadmap for pensions business: Identify customer pain points, prioritise fixes and enhancements, and drive measurable improvements across journeys (e.g., onboarding, contributions, transfers, retirement flows, servicing).
- Incident/issue ownership and closure: Act as product owner for customer incidents and defects—triage, size impact, agree priority, coordinate delivery, and validate outcomes to ensure timely, high-quality closure.
- Jira ticket management: Create and manage Jira tickets end-to-end (stories, bugs, spikes), ensuring high-quality problem statements, clear acceptance criteria, appropriate prioritisation, and accurate status tracking; run backlog refinement and keep boards clean, actionable, and aligned to agreed SLAs.
- Root cause and prevention: Partner with engineering, operations and vendors to identify root causes, prevent recurrence, and reduce incident volume through permanent fixes and control improvements.
- Corrections / governance forum reporting: Prepare and present updates into corrections forums and relevant governance—summarising incident themes, remediation plans, delivery status, customer impact, and outstanding risks/decisions.
- Stakeholder visibility and management reporting: Provide regular, structured reporting to management and cross-functional stakeholders (Product, Ops, Engineering, Risk/Compliance, Customer Support) on product performance, incidents, backlog health, SLAs, and key dependencies.
- Prioritisation and backlog management: Maintain the backlog, balancing customer impact, regulatory risk, operational stability, and engineering capacity; ensure clear definitions of done, acceptance criteria, and release readiness.
- Cross-functional coordination: Be the connective tissue between pensions business stakeholders, customer support, operations, engineering, and platform partners—ensuring fast clarity on requirements, ownership, and timelines.
- Continuous improvement in ways of working: Improve triage processes, incident taxonomy, comms templates, and metrics so the BAU engine runs predictably and transparently.
- Regulatory and governance alignment: Ensure BAU changes, fixes, and customer communications align with financial services governance and regulatory expectations.
Required qualifications, capabilities, and skills
- BAU product management experience: Demonstrated experience running a product area’s day-to-day health—incident/defect ownership, prioritising fixes, and driving continuous CX improvements.
- Strong Jira discipline: Comfortable working in Jira daily; able to maintain a high-quality backlog (well-formed tickets, good hygiene, clear prioritisation, effective refinement) and drive throughput without losing clarity or auditability.
- Ownership and execution: Ability to drive issues to closure across multiple teams, remove ambiguity, and keep work moving with clear next steps and accountable owners.
- Customer-first problem solving: Strong analytical skills to quantify impact (volume, severity, customer harm/friction), prioritise effectively, and validate that fixes improve outcomes.
- Stakeholder communications: Comfortable creating crisp updates for senior audiences and forums; able to explain trade-offs, risk, and progress clearly.
- Technical fluency: Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level, understand APIs and integrations, and translate findings into product requirements.
- Education: Bachelor’s degree (or equivalent practical experience).
Preferred qualifications, capabilities, and skills
- Domain experience: Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus.
Product Associate - Pensions in London employer: Jpmorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in Bournemouth where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, inclusive team culture, and the opportunity to work with cutting-edge technology in a supportive atmosphere that values continuous improvement and engineering excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Product Associate - Pensions in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Jpmorgan Chase & Co.!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Jpmorgan Chase & Co. would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Jpmorgan Chase & Co. through your school's career services!
We think you need these skills to ace Product Associate - Pensions in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Associate - Pensions, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Associate - Pensions position at Jpmorgan Chase & Co.. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
