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- Tasks: Lead payments operations to ensure accurate processing and a top-notch client experience.
- Company: Join a dynamic team at a leading financial services firm.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of money movement while making a real impact on clients every day.
- Qualifications: Experience in payments operations and strong organisational skills required.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 50000 - 65000 £ per year.
Lead payments operations to deliver accurate processing, strong controls, and a best‐in‐class client experience. Help shape how money moves with precision, speed, and trust. In Payments Operations, you lead end‐to‐end payment flows, strengthen controls, and deliver a seamless client experience. You will partner across business, technology, risk, and compliance to meet regulatory requirements and drive continuous improvement. From reconciliation to exception handling and reporting, your work keeps operations safe, efficient, and transparent. Join us to elevate operational excellence and impact customers every day.
As a Payments Operations Manager (Senior Associate) in Payments Operations, you lead day‐to‐day processing, reconciliation, and optimisation of payment flows. You own the end‐to‐end payments lifecycle—from initiation and approvals to exception handling, settlement, and reporting—while driving strong controls and a best‐in‐class client experience. You partner with us across business, technology, risk, and compliance to meet regulatory requirements (including CASS) and deliver continuous efficiency improvements.
Job responsibilities:
- Lead stakeholder engagement as the first point of contact; coordinate cross‐functional alignment and timely issue resolution.
- Maintain a current control environment; ensure compliance with internal standards and regulated service levels, with focus on CASS rules.
- Own procedure documentation, governance, periodic reviews, and change control to reflect evolving business and regulatory needs.
- Oversee operational tooling (e.g., Uwat, IAhub); partner with technology and control teams to ensure reliability, access controls, and audit readiness.
- Deliver BAU activities within internal and regulated service levels; monitor queues, exceptions, reconciliations, and settlements with timely escalation.
- Drive payment‐related projects and continuous improvement; manage testing and business readiness for smooth delivery and adoption.
- Produce operational reports and key metrics; provide insights that improve control effectiveness, efficiency, and stakeholder transparency.
- Identify, prioritise, and deliver automation opportunities across the payments lifecycle; partner with product and technology to implement solutions.
- Develop subject matter expertise in payment processes and application changes; guide testing and operational change management.
- Spot risks early and escalate promptly to minimise loss; uphold accuracy and data integrity across processing and controls.
- Communicate clearly with senior stakeholders; influence decisions and foster collaboration.
Required qualifications, capabilities, and skills:
- Experience in payments operations with strong understanding of accounting and money movement processes.
- Excellent organisational skills with ability to manage multiple workstreams and processes within varied service levels.
- Proven ability to identify opportunities, take prompt action, and elevate potential risks to minimise loss.
- Strong numeracy with advanced Excel skills; familiarity with Alteryx is beneficial.
- High attention to detail and accuracy in processing, reconciliation, and control activities.
- Adaptability to maintain standards and operate effectively within new structures, processes, or requirements.
- Customer‐first mindset; treat customers fairly with care and respect in challenging situations.
- Experience in process re‐engineering and project management, including testing and business readiness delivery.
- Strong communication skills with the ability to engage and influence senior stakeholders.
- Comfort working with operational tooling (e.g., Uwat, IAhub) and partnering with technology and control teams.
- Commitment to compliance, audit readiness, and continuous improvement.
Preferred qualifications, capabilities, and skills:
- Familiarity with CASS rules and regulated service levels within payments operations.
- Experience delivering automation initiatives that improve accuracy, speed, and scalability.
- Track record of producing insightful operational reporting and using metrics to drive performance.
- Knowledge of exception handling and settlement processes across complex payment journeys.
- Experience coordinating cross‐functional stakeholders across business, technology, risk, and compliance.
- Ability to lead change and manage business readiness for new tooling or process enhancements.
- Strong problem‐solving skills with a practical approach to control effectiveness and efficiency.
Payments Operations Manager – Senior Associate in London employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Operations Manager – Senior Associate in London
✨Tip Number 1
Network like a pro! Reach out to folks in the payments operations space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing payment flows and improving processes. This will give you an edge during interviews.
✨Tip Number 3
Be ready to discuss real-life scenarios. Think about times you've tackled challenges in payments operations, like exception handling or compliance issues, and be prepared to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Payments Operations Manager – Senior Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Payments Operations Manager role. Highlight your experience in payments operations, especially around reconciliation and exception handling. We want to see how your skills align with our need for strong controls and a seamless client experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about payments operations and how you can elevate operational excellence at StudySmarter. Be sure to mention any relevant projects or achievements that demonstrate your ability to drive continuous improvement.
Showcase Your Skills: Don’t forget to highlight your advanced Excel skills and any familiarity with operational tooling like Uwat or IAhub. We love candidates who can bring technical expertise to the table, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments operations, especially around accounting and money movement processes. Be ready to discuss how you've handled payment flows in the past and any specific challenges you've overcome.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple workstreams effectively. Think about times when you had to juggle various tasks while maintaining compliance with service levels—this will show your potential employer that you can handle the demands of the role.
✨Demonstrate a Customer-First Mindset
Be prepared to share instances where you prioritised customer experience, especially in challenging situations. This role is all about delivering a best-in-class client experience, so showing that you genuinely care about customers will set you apart.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like regulatory requirements or operational tooling. Being able to influence and engage senior stakeholders is crucial, so make sure you convey your ideas confidently during the interview.