Payments - Market Expansion – Digital & Design - Connectivity (Senior Associate) in London

Team Overview

The EMEA Digital Product Team is a dynamic and diverse group responsible for the product strategy, market expansion, development, commercialization, and consideration of local regulatory requirements for digital channel products across the region.

These products are designed for use by global clients, with a focus on scalable delivery, strong controls and consistent client experience.

Role Overview

As an Associate within Digital & Design – Connectivity, you will play a key role in Corporate and Investment Banking (CIB) Payments Market Expansion.

This role is dedicated to UAE onshore delivery and broader future market launches.

In this position, you will partner across product, technology, operations, and control functions to translate an established market expansion blueprint into UAE-specific connectivity requirements, shape delivery outcomes, and help create a repeatable launch approach for subsequent markets.

Acting as a connectivity product manager and product delivery partner, you will be accountable for defining, building, and launching the API and host-to-host (H2H) connectivity capabilities required for new-market entry—ensuring offerings are implementable at scale through robust integration patterns, clear onboarding journeys, and a high-quality developer experience, while remaining aligned to Global Product standards and maintaining a strong focus on resiliency, security, and controls.

• Job Responsibilities
• Lead connectivity discovery for UAE Onshore and future market expansions, translating an existing market expansion blueprint into clear, market‑specific product and delivery requirements while documenting gaps, decisions and deviations in a way that supports governance and delivery alignment.
• Define and refine API and H2H connectivity requirements, including integration patterns and onboarding flows and support high-level considerations for access, authentication and entitlements in partnership with technology and control teams.
• Partner with Technology (engineering, architecture, design and information security) to shape solution design, define and prioritise the delivery backlog and drive execution through to release, using tools such as Feature Request (FR), JIRA to manage epics, stories, milestones, dependencies and delivery risks.
• Coordinate testing and release readiness across functional, integration and non‑functional testing, ensuring clear entry and exit criteria, defect triage discipline and appropriate sign‑offs for production readiness.
• Drive operational readiness and commercialisation enablement for connectivity capabilities, including documentation readiness, implementation playbooks, internal training and communications and support for client change management where required.
• Provide clear stakeholder communication and governance support, including regular updates, risk and issue tracking, decision support materials and escalation management across multiple workstreams.
• Support adjacent market‑entry considerations that affect connectivity delivery, including data localisation impacts and regulatory nuances, in partnership with relevant subject matter experts.
• Capture lessons learned and produce reusable artefacts to improve delivery speed and consistency for future market expansions.
• Required Qualifications, Capabilities, and Skills
• Experience in product management, product delivery, implementation or a similar role supporting digital channels and payments connectivity.
• Strong understanding of API and Host-to-Host (H2H) connectivity models, client integration contexts and onboarding/implementation needs.
• Familiarity with SWIFT and ISO 20022 standards within payments and cash management domains.
• Understanding of cash management concepts (e. g. collections, payments, account structures and liquidity management) and how clients integrate into banking services.
• Working knowledge of ERP functions (AP, AR and Treasury) and Treasury Management Systems (TMS).
• Demonstrated ability to deliver in fast‑moving, ambiguous environments, with strong prioritisation, execution discipline and the ability to manage multiple parallel dependencies.
• Strong stakeholder management and communication skills across product, technology, operations and control partners, with the ability to translate technical and delivery topics into clear outcomes and decisions.
• Preferred Qualifications, Capabilities, and Skills
• Experience supporting market expansion, new‑country rollout or regional product launch programmes, including adaptation of a repeatable blueprint into local‑market requirements.
• Exposure to developer experience practices for enterprise connectivity (e. g. documentation standards, onboarding journeys, implementation support models and tooling or process improvements).
• Exposure to delivery impacts of data residency or localisation requirements and regulatory‑driven operating model constraints, without requiring the role to act as a regulatory specialist.
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