At a Glance
- Tasks: Lead incident response and enhance client experiences in a fast-paced environment.
- Company: Join a dynamic team at a leading financial institution focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a meaningful impact by leveraging AI and automation to improve processes.
- Qualifications: Experience in product management and strong problem-solving skills required.
The predicted salary is between 53085 - 64881 £ per year.
The Payments - Digital and Design Product team thrives in fast-paced environments where operational stability and rapid response are paramount. The team drives value for customers by ensuring seamless service continuity, minimizing client impacts, and proactively improving processes. Join our dynamic team and make a meaningful impact by leading incident response, release coordination, and change management activities that safeguard and enhance client experiences.
As part of the Business Continuity team, you play a key role in managing critical events, utilizing automation and AI-enabled tools, and contributing to ongoing process enhancements. You act as the voice of operational excellence, ensuring that incidents are resolved efficiently, releases are executed smoothly, and changes are managed with minimal risk. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality outcomes that exceed customer expectations. You are forward-looking, curious, and adaptable and always seeking opportunities to leverage technology, including AI and automation, to enhance incident management, communication, client impacts, and reporting efficiency.
Job responsibilities
- Supports the incident management function by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact and uphold operational stability.
- Supports release and change management activities to help enable smooth deployments and controlled changes while minimizing risk.
- Leverages AI-enabled tools, automation platforms, and copilots to enhance incident response, communication, client impact analysis, and reporting efficiency; proactively identifies opportunities to apply technology for process improvement.
- Demonstrates curiosity, adaptability, and comfort with new tools; fosters a culture of experimentation and continuous improvement, encouraging the team to explore and adopt innovative solutions.
- Facilitates clear and timely communication during incidents, releases, and changes, ensuring stakeholders are informed and aligned.
- Builds and tracks key success metrics for incident, release, and change management, including response times, client impacts, risk posture, and reliability.
- Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified.
- Instills a security-first mindset through coaching and mentorship; identifies and encourages areas for growth and improvement throughout the team.
- Invests in relationships and improves collaboration with a 'one team' mentality; recognizes successes and takes action on opportunities for improvement.
Required qualifications, capabilities, and skills
- Years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, Quality Assurance (QA), User Acceptance Testing (UAT), and all other groups involved in the end-to-end process.
- Familiarity of AI-enabled tools and ability to utilize technology to support operational processes and decision-making.
- Knowledge of electronic banking products and systems.
- Self-starter who thrives in a fast paced, collaborative, and cross functional environment.
- Excessive attention to detail and ability to work independently.
- Critical thinker with strong problem-solving skills.
- Strong relationship management skills with the ability to quickly build trust and rapport with excellent communication and presentation skills.
- Excellent organizational, multitasking, and prioritizing skills.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Ability to communicate across multiple teams with influencing and relationship skills.
- Ability to manage and deliver large scale solutions globally.
- Knowledge of payments, risk and security.
- Flexibility to adapt plans for change realities.
Payments - Digital and Design Product Manager- Vice President in London employer: JPMorgan Chase & Co.
JPMorgan Chase & Co. is an exceptional employer, offering a dynamic work environment in the heart of London’s International Private Bank. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while enjoying a collaborative culture that values teamwork and innovation. The role of Executive Assistant not only provides a chance to work closely with senior leaders but also allows for meaningful contributions to the success of the team in a prestigious financial institution.
StudySmarter Expert Advice🤫
We think this is how you could land Payments - Digital and Design Product Manager- Vice President in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like JPMorgan Chase & Co.. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from JPMorgan Chase & Co..
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like JPMorgan Chase & Co.. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Payments - Digital and Design Product Manager- Vice President in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in JPMorgan Chase & Co. and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show JPMorgan Chase & Co. how you can be a team player!
How to prepare for a job interview at JPMorgan Chase & Co.
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with JPMorgan Chase & Co..
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with JPMorgan Chase & Co.'s financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
