At a Glance
- Tasks: Shape the future of Personal Investing by enhancing our operations control framework.
- Company: Join JPMorganChase, a leader in financial services with a collaborative culture.
- Benefits: Career growth, skill development, and a supportive team environment.
- Other info: Dynamic role with opportunities for innovation and meaningful change.
- Why this job: Make a real impact while working with talented colleagues in a fast-paced setting.
- Qualifications: Experience in Operations Controls or Operational Risk within a financial institution.
The predicted salary is between 55000 - 65000 £ per year.
Are you ready to make a difference in a fast-paced, collaborative environment? At JPMorganChase, you will help shape the future of Personal Investing by strengthening our operations control framework. You will have the opportunity to grow your career, develop your skills, and work alongside talented colleagues who value innovation and integrity. Join us and be part of a team that empowers you to drive meaningful change and contribute to our shared success.
As an Operations Control Manager (Associate) within Personal Investing, you will support CORE-aligned control framework execution by facilitating structured risk and control discussions, completing risk and control assessments for BAU and change, monitoring control performance, and driving issue remediation to closure. You will help maintain governance cadence and actionable MI (including KRIs/KPIs) to inform prioritisation, escalation, and senior discussions.
Job responsibilities
- Support the design, implementation, and operation of CORE-aligned control frameworks, ensuring adherence to regulatory requirements and internal policies.
- Partner with stakeholders across Personal Investing to anticipate change, surface emerging risks, and pre-empt issues through structured risk and control discussions, constructive challenge, timely escalation, and tracked actions.
- Execute risk and control assessments across BAU and change (including product, process, and operational initiatives), documenting key risks, control coverage, owners, residual risk, and time-bound remediation actions.
- Apply knowledge of Trading and Operations processes, including the end-to-end trade lifecycle, to identify operational risks and embed effective preventative and detective controls.
- Monitor control performance and operating effectiveness, identifying weaknesses and supporting targeted enhancements (including automation opportunities) with appropriate documentation and evidencing.
- Support disciplined issue management, including triage, root-cause support, action planning, dependency tracking, and closure validation to reduce repeat findings.
- Produce concise governance materials and actionable MI (including KRIs/KPIs, trends, breaches, and issue ageing), translating process and control information into clear dashboards, heatmaps, and narratives to support prioritisation and senior discussions.
- Provide guidance on control processes and CORE practices across pillars (control design, risk and control identification and assessment, issue management, and governance and reporting) to strengthen consistency and ownership.
- Facilitate internal and external audits by preparing materials, running walkthroughs and organising evidence.
Required qualifications, capabilities, and skills
- Strong experience in Operations Controls, Operational Risk, Compliance, Audit, and/or regulatory remediation within a large financial institution (or comparable regulated environment).
- Demonstrated initiative and bias to action, with a track record of proactively identifying gaps and driving actions to closure through structured follow-up, escalation, and evidence discipline.
- Working knowledge of the control lifecycle, including control design principles, documentation standards, monitoring and testing, and remediation expectations.
- Experience delivering risk and control assessments with clear documentation of risks, controls, owners, residual risk, and prioritised actions.
- Strong issue management capability, including action tracking, dependency management, root-cause support, and closure validation with audit-ready evidence.
- Ability to interpret MI (including KRIs/KPIs, trends, breaches, and issue ageing) to support risk-based prioritisation and timely escalation.
- Strong written and verbal communication skills, able to influence stakeholders through clear, concise, and actionable recommendations.
- Experience with process mapping and controls documentation; comfortable operating in an agile, evolving environment.
- Strong organisation, prioritisation, and attention to detail, with consistently high standards of accuracy and integrity.
Preferred qualifications, capabilities, and skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint preferred).
- Understanding of the end-to-end trade lifecycle and ability to apply this knowledge to risk identification and control enhancement, preferred.
Operations Control Manager, Personal Investing - Associate in London employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Operations Control Manager in Personal Investing, you will not only enhance your professional skills but also contribute to a culture that values collaboration and integrity. With ample opportunities for career growth and a commitment to employee development, you'll be empowered to make a meaningful impact in the financial sector while working alongside some of the brightest minds in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Control Manager, Personal Investing - Associate in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jpmorgan Chase & Co.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Control Manager, Personal Investing - Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jpmorgan Chase & Co..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jpmorgan Chase & Co.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jpmorgan Chase & Co..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jpmorgan Chase & Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jpmorgan Chase & Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
