IPB Digital & Data Transformation -Advisor Platform Product Manager, Vice President in London

J.P. Morgan Asset and Wealth Management is a global leader in asset and wealth management services, serving institutional, ultra high net worth, high net worth and individual clients through its Asset Management and Global Private Bank businesses. With client assets of $7.1 trillion and assets under management of $4.8 trillion, we are one of the largest asset and wealth managers in the world. Throughout its long and distinguished history, Asset & Wealth Management has been steadfastly committed to putting its clients' interests first. This fiduciary responsibility defines our relationship with clients and informs every decision we make on their behalf.

As part of the International Private Bank (IPB) Digital & Data Transformation (DDT) organization, the IPB Digital Advisor & Client Solutions team seeks to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It’s an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally.

The IPB Advisor Platform Product Manager is responsible for leading efforts to evolve the Advisor platform digital experience, empowering our Advisors with an intuitive, AI-enabled toolkit that drives proactive client engagement and world-class service delivery. A key focus will be to establish a scalable platform strategy that enables shared components, personalization, and efficiency across the International Private Bank, ensuring an integrated end-to-end experience from Advisors to Clients.

Through partnership with Front Office stakeholders, Market Leaders, Solutions teams, designers, and technologists, the Product Manager will shape the digital product strategy and align priorities to ensure successful execution. As a Product Manager, you will define the vision for how Advisors leverage insights and intelligence to serve the world’s most sophisticated clients. You will determine the product goals, objectives, and requirements, and prioritize delivery of digital capabilities in order to maximize business value and operational impact.

This role requires an AI-first mindset, building a platform for the future that anticipates client needs and scales across diverse user groups. You will partner closely with Design and Engineering as part of a product triad, and collaborate daily with Legal, Risk, Compliance, and partner product teams to drive enhancements through the entire product management lifecycle and deliver innovative digital solutions to Advisors and enabling teams across 40+ global markets.

Core Responsibilities:

• Understand Advisor and business needs.
• Invest in a deep understanding of the business opportunity, Advisor workflows, and competitive landscape to inform which initiatives and features to pursue.
• Participate in research to uncover Advisor needs and validate solutions that are relevant, useful, and scalable across multiple user groups.
• Define strategy, operating model, and roadmap to achieve vision and business goals.
• Own and drive the product roadmap to meet business objectives and provide a leading Advisor experience.
• Partner with developers and UX designers to deliver intuitive and differentiated user experiences.
• Prioritize and define each feature to meet Advisor and business goals, while also meeting control requirements.
• Lead the product development lifecycle, ensuring sprint inputs and outputs are as envisioned, and providing direction and smart trade-off decisions for the team.
• Collaborate with other product and requirement owners and designers to deliver end-to-end product and experience.
• Partner with Technology to triage issues end to end until full resolution is achieved.
• Communicate issue resolution to appropriate parties and escalate issues as necessary to ensure proper response.
• Establish approach to pilot and rollout new capabilities, including objective and scope, communication, training and support, and feedback and metrics.
• Embrace a fail-fast mentality grounded in smart, calculated bets that deliver incremental value toward a long-term vision.
• Lead with an AI-first approach, embedding intelligence into the platform to enable proactive, personalized engagement at scale.
• Develop and maintain deep relationships with partners including senior leaders, Front Office stakeholders, Market Leaders, Solutions teams, Digital, Technology, Design, Operations, and control functions across the International Region.
• Champion shared components and reusable capabilities that drive scale and efficiency across the broader ecosystem, solving for the many without compromising impact.

Qualifications:

• 5+ years of experience in financial services, preferably with experience in private banking, digital banking, or a closely related business leading strategic or transformational change.
• Extensive experience managing product delivery across multiple work streams with varying timelines, priorities, and complexities, ultimately launching new or enhanced products to market.
• Ability to prioritize projects, say 'no' when required, and ensure the organization is on track to execute and deliver strategic change that meets business goals.
• Proven ability to execute via successful internal partnerships with other organizations and influence without authority.
• Influence peers with diverse points of view and build consensus across complex, matrixed environments.
• Excellent leadership skills of product and teams.
• Structured thinker, effective communicator with excellent written communication skills.
• Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Highly self-motivated with the ability to make decisions with incomplete information and remain calm under intense pressure.
• Strong understanding of different technological development methodologies and design techniques with ability to successfully lead regardless of approach.
• Comfort with ambiguity and a focus on outcomes over process.
• AI First Mindset, in doing your day to day and building products.