International Consumer Banking - External Fraud Risk Control Manager - Vice President in London

Are you passionate about safeguarding financial integrity and driving innovation? Join us at JPMorganChase, where you will help build a robust control environment and make a meaningful impact on our customers and communities. You will have the opportunity to lead, collaborate, and grow your career in a dynamic, inclusive team. Your expertise will influence key decisions and foster a culture of proactive risk management. Experience career mobility and personal development as you help shape the future of financial crime prevention.

As a Fraud Risk Control Manager within the International Consumer Bank (ICB), you will support Chase International and J.P. Morgan Personal Investing businesses, helping to influence decisions and actions to build and maintain a robust control environment. You will lead the development of enhanced control frameworks, ensuring a continuous and integrated approach to risk assessment. In this role, you will work closely with diverse teams across the organisation, contribute to top-down risk analysis, and drive real-time issue detection and remediation. You will help foster a culture of innovation and proactive risk management, making a meaningful impact on our customers and the wider community.

Job responsibilities

• Lead the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
• Conduct comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated and addressed.
• Analyze data and monitor fraud trends and identification of emerging risks.
• Collaborate and build relationships with other business stakeholders to identify potential risks associated with new and existing products, while developing strategies to mitigate these risks.
• Monitor and evaluate the effectiveness of existing controls and recommend improvements as needed.
• Assess the impact of regulatory changes and penalties across the industry to help identify necessary actions.
• Advise on and challenge control processes and risk management practices, fostering a proactive risk management culture across International Consumer Bank.
• Contribute to the Compliance and Operational Risk Evaluation (CORE) program by leading on control design effectiveness evaluations, Risks & Controls identification, Issue Management and Control Governance & Reporting.
• Partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
• Support consistent and rigorous operational risk practices and control programs, including committee reporting, risk mitigation, key risk indicators, control design and controls performance evaluations.
• Review, analyze and manage programme‐related data like KRIs, KPIs and key metrics to inform on the health of the operational risk and control environment.

Required qualifications, capabilities, and skills

• Several years relevant experience in Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm or retail investments manager.
• Strong acumen for risk identification, assessment and development of effective control mechanisms that mitigate these risks.
• Excellent written and verbal communication skills, with the ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
• Deep understanding of fraud typologies, relevant regulations and fraud prevention strategies.
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
• Detail‐oriented with a high level of accuracy and integrity.
• Experience in process mapping.
• Experience in change management, including working in an agile and evolving environment.
• Effective time management and prioritization skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).