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- Tasks: Shape user experience through insightful research and innovative collaboration.
- Company: Join a dynamic team focused on user-centric design in a hybrid work environment.
- Benefits: Gain valuable experience, mentorship, and opportunities for professional growth.
- Other info: Collaborate with senior UX leads and cross-functional teams for continuous learning.
- Why this job: Make a real impact on user experiences while developing your research skills.
- Qualifications: 2+ years in user experience research with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Play a pivotal role in shaping user experience through insightful research and collaborative innovation. This hybrid role will get you involved in all aspects of user research, from supporting researchers to actually conducting a wide variety of user research methods yourself. You will hone your ability to gather insights on customer needs and preferences and support the development and execution of research studies, all under the guidance of seasoned researchers. Analyze, interpret, and review data to inform decisions on user experience design.
As an Experience Research Operations Associate in CIB's Experience Design team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support the design and implementation of user-centric research efforts.
At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.
Job responsibilities- Support the development and execution of research studies to gather insights on customer needs and preferences.
- Assist user researchers, designers, and product teams with planning, execution, and analysis using tools like UserTesting, UserZoom, and Qualtrics.
- Be involved in experimenting with, evaluating, and scaling up new AI tools and technology.
- Assist with research operations functions, such as research tool vendor management and participant recruitment.
- Analyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions.
- Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts.
- Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
- Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines.
- 2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography.
- Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design.
- Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives.
- Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked.
- Experience using user research tools, such as UserTesting, UserZoom, and Qualtrics a plus.
- Experience with evaluating and using AI tools and features in the context of the user research a plus.
Experience Research Associate in London employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Research Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Experience Research Associate role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your research projects and insights. This is your chance to demonstrate your ability to analyse data and provide actionable recommendations, which is key for this role.
✨Tip Number 3
Prepare for interviews by practising common questions related to user experience research. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Experience Research Associate in London
Some tips for your application 🫡
Show Your Passion for User Research: Let us see your enthusiasm for user experience research! Share specific examples of how you've engaged with users and what insights you've gained. This will help us understand your commitment to shaping user experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the role. We want to see how your skills in generative and evaluative research can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and skills, especially when discussing your ability to analyse data and provide actionable insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Research Methods
Make sure you brush up on various user research methods like surveys, interviews, and ethnography. Be ready to discuss how you've used these techniques in your previous roles and how they can be applied to gather insights on customer needs.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with analysing qualitative and quantitative data. Bring examples of how your insights have led to actionable recommendations in user experience design. This will demonstrate your ability to turn data into valuable insights.
✨Familiarise Yourself with Tools
If you’ve worked with tools like UserTesting, UserZoom, or Qualtrics, make sure to mention this during the interview. If not, do a bit of research on these platforms so you can discuss their functionalities and how they can enhance user research efforts.
✨Collaborate and Communicate
Since this role involves working closely with cross-functional teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight your communication skills and how you ensure that user needs are documented and addressed in research efforts.