At a Glance
- Tasks: Lead a high-performing team to innovate KYC operations and enhance client service.
- Company: Join a dynamic banking client office focused on responsible AI and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape the future of KYC.
- Other info: Opportunity to work with cutting-edge technology and develop future-ready skills.
- Why this job: Make a real impact in a fast-paced environment while driving change and innovation.
- Qualifications: Senior experience in business operations, compliance, and strong leadership skills required.
The predicted salary is between 100000 - 150000 £ per year.
Shape the future of KYC operations in EMEA by leading a high‑performing team at the forefront of innovation. Drive impactful change, deliver exceptional client service, and champion responsible AI adoption in a dynamic, fast‑paced environment. As a seasoned Executive Director (KYC Business Lead) in the EMEA WKO Banking Client Office, you will lead the KYC Middle Office teams supporting the GCB Mid and Large Cap business in EMEA. The team partners closely with Bankers to fulfil AML/KYC requirements for new client onboarding and periodic renewals, ensuring seamless coverage and compliance.
Reporting to the Head of EMEA WKO Banking Client Office, you will forge excellent stakeholder relationships, manage a dynamic book of work with outstanding transparency, and effectively communicate complex KYC requirements and process demands. You will build an outstanding client service team while accelerating responsible adoption of AI and automation to improve quality, speed, control outcomes, and colleague experience.
Job responsibilities:
- Lead delivery excellence by managing on‑time periodic renewals and new client onboarding, ensuring speed and a seamless client experience.
- Maintain strong end‑to‑end ownership of workflow health, capacity planning, escalation management, and service delivery across the team.
- Develop and sustain robust partnerships with KYC owners, desk heads, Compliance, and other key stakeholders, driving clear governance routines and transparent communications on risk, throughput, and prioritisation.
- Simplify and engineer operational processes and systems to ensure consistency across the team, leveraging best practices and driving adoption of new tools and technology.
- Drive intelligent automation initiatives, including AI‑assisted document intake, workflow digitisation, and analytics‑driven exception management to improve quality, speed, and control outcomes.
- Develop sustainable KYC practitioner skills at supervisory level, instilling operational excellence and attention to detail, and coach, develop, and attract talent to strengthen the team.
- Train and upskill the team to be future‑ready, with a focus on AI and new technological developments.
- Utilise a data‑driven approach to improve KPIs for quality, timeliness, productivity, and client service, establishing operational performance insights through root‑cause analytics and actionable MI.
- Continuously assess and proactively identify gaps in the KYC onboarding and renewal process, developing strategies to prevent future control gaps and adverse audit results.
- Identify, sponsor, and deliver AI‑enabled enhancements to the KYC operating model in partnership with Technology, Controls, and Compliance.
- Ensure responsible AI governance by aligning initiatives with model risk, privacy, and compliance requirements, and establishing robust human‑in‑the‑loop review standards.
Required qualifications, capabilities, and skills:
- Significant senior level experience in business operations, compliance, audit, or management.
- Strong client focus with proven leadership, partnership, and influencing skills.
- Excellent stakeholder management and governance skills.
- Track record of delivering automation/AI‑enabled operational improvements (e.g., workflow tools, analytics, document intelligence) with a strong appreciation for risk and controls.
- Ability to communicate complex policy and operational concepts to all levels.
- Experience interpreting and applying regulatory and compliance policies.
- Demonstrated ability to engineer and enhance operational processes; experience leading change in a controlled environment.
- Data‑driven approach with focus on improving operational KPIs.
- Experience managing special projects and regulatory initiatives.
- Strong control mindset and commitment to continuous improvement.
- Bachelor’s degree required.
Preferred qualifications, capabilities, and skills:
- MBA or other relevant graduate degree.
- Extensive experience in business operations within Corporate & Investment Banking.
EMEA Wholesale Know Your Customer Client Office – Executive Director (KYC Business Lead) in London employer: Jpmorgan Chase & Co.
Join a leading banking institution that prioritises innovation and excellence in KYC operations across EMEA. With a strong commitment to employee development, you will thrive in a collaborative work culture that embraces responsible AI adoption and continuous improvement. Enjoy competitive benefits and the opportunity to shape the future of client service while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Wholesale Know Your Customer Client Office – Executive Director (KYC Business Lead) in London
✨Tap into Campus Networks
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We think you need these skills to ace EMEA Wholesale Know Your Customer Client Office – Executive Director (KYC Business Lead) in London
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jpmorgan Chase & Co..
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How to prepare for a job interview at Jpmorgan Chase & Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jpmorgan Chase & Co..
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Since this is a full-time position, employers at Jpmorgan Chase & Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jpmorgan Chase & Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
