At a Glance
- Tasks: Build and optimise multichannel CRM campaigns that engage customers.
- Company: Join a dynamic team focused on customer lifecycle communications.
- Benefits: Gain hands-on experience in a fast-paced, collaborative environment.
- Other info: Opportunity to work with cross-functional teams and develop valuable skills.
- Why this job: Make a real impact by shaping customer experiences through data-driven strategies.
- Qualifications: Bachelor’s degree or equivalent experience in marketing or business.
The predicted salary is between 30000 - 40000 £ per year.
Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You’ll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement. As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and non‑technical stakeholders to ensure accurate data, rigorous testing and compliant execution. You’ll thrive in a fast‑moving, collaborative environment that values customer focus, simplicity and continuous learning.
Job responsibilities
- Build, schedule and QA multichannel CRM campaigns across email, push, in‑app, SMS and customer notices.
- Manage real‑time communications and support squad with testing and execution in the CRM platform.
- Ensure data accuracy, audience integrity and consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews.
- Design and launch automated, event‑triggered journeys using internal and approved external tools.
- Adhere to legal, compliance, risk and control requirements, secure approvals prior to launch.
- Deliver projects on time while following internal processes, documentation and playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required qualifications, capabilities and skills
- Bachelor’s degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiency with an enterprise CRM/ESP platform (e.g. Braze, Salesforce Marketing Cloud, MoEngage).
- Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.
- Experience building automated, event‑triggered journeys and segmenting customer data.
- Demonstrated ability to manage end‑to‑end campaign development and delivery in fast‑paced setting.
- Familiarity with A/B testing design, execution and analysis for campaign optimization.
- Strong organization, stakeholder management and written communication skills.
Preferred qualifications, capabilities and skills
- Ideally, experience in retail banking or financial services.
- Experience working in agile, cross‑functional squads.
- Knowledge of deliverability, consent management and regional communications regulations.
- Familiarity with building dashboards and alerts for campaign performance monitoring.
CRM Campaign Operations - Associate in London employer: Jpmorgan Chase & Co.
As a Campaign Operations Associate, you will be part of a dynamic team that prioritises collaboration and innovation in a fast-paced environment. Our company fosters a culture of continuous learning and customer focus, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive workplace where your contributions directly impact customer engagement and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Campaign Operations - Associate in London
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field, especially those already working in CRM or marketing. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns. This will help you stand out and demonstrate your hands-on experience when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM tools and campaign strategies. Be ready to discuss how you've tackled challenges in past roles and how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Campaign Operations - Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Campaign Operations Associate. Highlight your experience with CRM campaigns, especially in regulated environments, and showcase any relevant tools you've used like Braze or Salesforce Marketing Cloud.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer lifecycle communications and how your skills align with our team's goals. Don't forget to mention your analytical skills and attention to detail!
Showcase Your Collaboration Skills:Since this role involves working with various teams, make sure to highlight your experience in cross-functional collaboration. Share examples of how you've successfully partnered with technical and non-technical stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, like Braze or Salesforce Marketing Cloud. Be ready to discuss your experience with these tools and how you've used them to execute campaigns effectively.
✨Showcase Your Analytical Skills
Prepare to talk about how you validate data and interpret engagement metrics. Bring examples of past campaigns where your analytical skills made a difference, especially in optimising performance through A/B testing.
✨Collaboration is Key
Since this role involves working with various teams, think of examples that highlight your ability to collaborate across departments. Discuss how you’ve coordinated with product, marketing, and support teams to deliver successful campaigns.
✨Be Ready for Compliance Questions
Understand the legal and compliance aspects of CRM communications. Prepare to discuss how you ensure data accuracy and consent management in your campaigns, as this is crucial in regulated environments.
