Lead Software Engineer - Service Now | Bournemouth, UK

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Service Now, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job Responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Develops secure high-quality production code, and reviews and debugs code written by others.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies.
• Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change.
• Adds to team culture of diversity, equity, inclusion, and respect.
• Managing a small team of software engineers.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on ServiceNow platform concepts and proficient applied experience.
• Demonstrated expertise in at least two ServiceNow Modules.
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between ServiceNow and other applications using REST API.
• Strong analysis, problem-solving, and decision-making skills.
• Can debug issues and find new ways of proactive monitoring to ensure platform stability.
• Ability to mentor and drive more junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and work collaboratively with the team.

Preferred Qualifications, Capabilities, and Skills

• ServiceNow Business Continuity Management Module.
• Service portal experience.
• ServiceNow Certifications.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.