At a Glance
- Tasks: Lead service design initiatives to enhance customer experiences across multiple channels.
- Company: Join a dynamic team of diverse professionals from top tech giants and innovators.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with cross-functional teams and enjoy excellent career development opportunities.
- Why this job: Shape exceptional service experiences and make a real impact in a fast-paced environment.
- Qualifications: Experience in service design, strong communication skills, and a collaborative mindset.
The predicted salary is between 57036 - 69710 £ per year.
Join our dynamic team of diverse professionals from top tech giants, blockchain innovators, and FinTech unicorns. We're looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.
Job responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
- Develop clear future-state service propositions, journeys, and concepts that deliver value to customers and the business.
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end-to-end service experiences across channels and touchpoints.
- Work with UX Research and Data to plan, conduct, and synthesise research to inform and validate service design deliverables.
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless experiences.
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
- Communicate complex service thinking clearly to stakeholders.
Required qualifications, capabilities and skills
- Solid hands-on experience in roles such as Senior or Lead Service designer or a related field, focusing on end-to-end customer experiences.
- Proven record in service design projects, including journey mapping, service blueprinting, and storyboarding.
- Experience in conducting user research to inform service design outcomes.
- A strong portfolio demonstrating end-to-end service design work: from discovery and insight through to service blueprints and future-state journeys.
- Strong communication skills to articulate service design artefacts to stakeholders.
- Represent service design in key governance and decision forums & experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
- Strong collaborative skills to build alignment across diverse teams & Degree in Design, Service Design, HCI, Behavioural Science, Business, or related field – or equivalent practical experience.
Preferred qualifications
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
- Confident leading workshops, co-creation sessions, and playback meetings with senior, cross-functional stakeholders.
- Comfortable presenting and tailoring communication style for different audiences.
- Builds trusted relationships with Product, Engineering, Operations, Risk, and Compliance.
Lead Service Designer employer: JPMorgan Chase & Co.
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Network Management Senior Associate, you will have access to extensive employee growth opportunities, including the chance to engage with cutting-edge technologies like artificial intelligence, all while working in a globally recognised financial institution that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at JPMorgan Chase & Co. for a Lead Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like JPMorgan Chase & Co. before they go live!
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Designer at JPMorgan Chase & Co., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work JPMorgan Chase & Co. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to JPMorgan Chase & Co.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at JPMorgan Chase & Co..
How to prepare for a job interview at JPMorgan Chase & Co.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with JPMorgan Chase & Co., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. JPMorgan Chase & Co. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at JPMorgan Chase & Co.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what JPMorgan Chase & Co. is looking for.
