IPB Digital & Data Transformation, Regulatory and Operational Resiliency Product Manager, Vice [...]

Join the dynamic International Private Bank (IPB) Digital & Data Transformation (DDT) team at J.P Morgan to deeply understand the advisor workflow, ensuring regulatory compliance and mitigating risk within a controls framework. It is an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to adhere to regulatory and control obligations while applying creativity to finding the right balance with business growth priorities.

As Regulatory and Operational Resiliency Product Manager within J.P. Morgan's IPB DDT team, you will play a pivotal role in leading the efforts to keep the payments, cash management and deposit products compliant across the international regulatory landscape. Key aspects of the role will take the lead on addressing action plans/audits by addressing the risks and developing the operating model to reduce future risks in a way that augments the business growth strategy.

Through partnership with the business, front office colleagues, legal/risk/compliance teams, designers, and engineers, the Product Manager will shape the digital operating model product strategy and align priorities to ensure we’re enabling the business transformation agenda in a fully compliant and secure manner. Candidates should demonstrate extensive knowledge of risk and control frameworks and business process architecture.

In addition, candidates should have excellent communication skills, the ability to influence and negotiate, the ability to work as an individual contributor as well as a team, strong skills around business analysis, and the ability to quantify delivery into success measures.

Job Responsibilities:

• Understands how to design scalable business process architecture.
• Invests in a deep understanding of the business units, client needs, and operational framework to inform where to create efficiency and resiliency for the business growth agenda.
• Participates in shadowing and stakeholder interviews to form a front-to-back view of business processes that are accurate and complete.
• Actively manages Regulatory inquiries, Controls, Audit and Action Plan tasks for the Banking Product area providing responsiveness and transparency to legal/risk/compliance/control partners and other Product Managers within the DDT team.
• Leads the regulatory and controls product prioritisation by owning the roadmap across all stakeholders, product partners and technology teams to ensure focus is on the top risks to the firm and planning enough time in advance to develop the necessary enhancements while navigating governance forums.
• Coordinates with product partners to ensure alignment with product development lifecycle of various technology teams by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team.
• Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience.
• Partner with Technology to triage issues end to end until full resolution is achieved.
• Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.
• Accountable for meeting all regulatory requirements and reducing production incident occurrence through close status tracking of regulator deadlines/communications and working with product managers and their corresponding engineering teams to integrate dev-ops infrastructure into the architecture and operating procedures.
• Leveraging data analytics to track incidents by system over time will be essential to demonstrate improvement in resiliency to regulators upon demand.
• Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Legal, Risk and Control functions across the International Regions.

Required qualifications, capabilities and skills:

• Minimum 7 years of experience in Product Management/Development, Strategy or Business Analyst role and/or with experience in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
• Proficient knowledge of control management concepts with the ability to design, enhance, and evaluate operational controls frameworks and business process mapping.
• Strong understanding in payment and deposit product space is preferred.
• Proficient understanding of the software development lifecycle is mandatory.
• Strong project management, business/data analysis skills are required.
• Dynamic team player who is self‑motivated, possesses strong interpersonal and project management skills, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to drive our business agenda and operate with strong sense of urgency.
• Being an effective mediator will be essential to bridge different viewpoints, influence perspectives and ultimately advance a mutually agreeable outcome for multiple stakeholders.
• Excellent written, communication and presentation skills, with the ability to explain complex subject matter in a concise and meaningful way.