Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client service reviews and manage daily operations in investment portfolio records.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Diverse and inclusive workplace with opportunities for growth and development.
- Other info: Be part of a team that values diversity and innovation.
- Why this job: Make a real impact by enhancing client satisfaction in a dynamic environment.
- Qualifications: Experience in Investment Operations and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
Join our team to drive premier service delivery and enhance client satisfaction in Investment Middle Office Services.
As an Investment Middle Office Services (IMOS) Senior Associate in Investment Book of Record (IBOR) Client Operations Team you will play a pivotal role in delivering accurate and timely investment portfolio records to our clients. You will build strong relationships and drive service excellence in a dynamic environment. You will be also a key point of contact within the Global/Regional IBOR team, supporting client interactions and ensuring premier service delivery. You will lead client service reviews, manage daily operational activities, and drive initiatives to improve service levels and efficiency.
Job Responsibilities
- Serve as a communication source for escalation of issues and service updates.
- Lead client service reviews and meetings to enhance client satisfaction.
- Oversee daily operational activities essential to client reporting (IBOR).
- Drive initiatives to improve service levels and efficiency for J.P. Morgan and clients.
- Maintain standard operating policies to meet corporate risk and control standards.
- Participate in key projects to support the IMOS global strategy.
- Build interactive relationships with global operations partners and other teams.
- Achieve 100% timeliness and accuracy in a \’follow the sun\’ model.
- Communicate effectively across multiple levels of the organization.
- Work cross-functionally with technology, service, product, and operations teams.
Required Qualifications, Capabilities, and Skills
- Leadership experience in Investment Operations, including managing change.
- Excellent client-facing skills and communication style.
- Ability to lead teams across multiple locations.
- Understanding of OTC instruments, Exchange Traded Derivatives, Fixed Income Securities, and Equity products.
- Proven track record of working to deadlines with accountability.
- Experience in Investment Operations (Trades, Cash, and Reconciliations).
- Problem-solving skills to address operational and technical issues.
- Strong written and verbal communication skills.
- Ability to meet tight deadlines and prioritize work.
Preferred Qualifications, Capabilities, and Skills
- Experience in Reconciliations and transaction lifecycle management.
- Self-starter with the ability to learn quickly.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
#J-18808-Ljbffr
Investment Middle Office Services (IMOS) Senior Associate employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Services (IMOS) Senior Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly fits into their team.
✨Tip Number 3
Practice your communication skills! As an IMOS Senior Associate, you'll need to convey complex information clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at J.P. Morgan.
We think you need these skills to ace Investment Middle Office Services (IMOS) Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Investment Middle Office Services role. Highlight your experience in investment operations and client-facing roles, as these are key for us. Use specific examples that showcase your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the IMOS Senior Associate position. Mention how your skills align with our goals of service excellence and client satisfaction, and don’t forget to show a bit of your personality!
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience you have with OTC instruments, derivatives, and reconciliations. We want to see how your background fits into our dynamic environment and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Investment Operations
Make sure you brush up on your knowledge of Investment Operations, especially around OTC instruments and Fixed Income Securities. Being able to discuss these topics confidently will show that you're not just familiar with the terms but can also apply them in real-world scenarios.
✨Demonstrate Client-Facing Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlighting your excellent communication style and ability to lead client service reviews will set you apart as a strong candidate.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've tackled operational or technical challenges. Be ready to explain your thought process and the steps you took to resolve these issues, as this will demonstrate your critical thinking and adaptability.
✨Emphasise Team Leadership Experience
Since this role involves leading teams across multiple locations, be prepared to discuss your leadership style and how you've successfully managed change in previous roles. Sharing your approach to building interactive relationships with global partners will highlight your collaborative skills.