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- Tasks: Lead client operations and drive strategic initiatives in a dynamic investment environment.
- Company: Join a leading financial services firm with a focus on innovation and client success.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Why this job: Make a real impact by managing key client relationships and enhancing service delivery.
- Qualifications: Leadership experience in Operations and strong client-facing skills required.
- Other info: Opportunity to work with diverse financial products and grow your expertise.
The predicted salary is between 43200 - 72000 £ per year.
Join our Investment Middle Office Services (IMOS) team to lead client operations and drive strategic initiatives in a dynamic environment. As an Investment Middle Office Services Client Operations Vice President, you will play a pivotal role in managing key client relationships and ensuring the seamless delivery of post-trade services. You will work closely with our trade processing and Interbank Offered Rate (IBOR) operational teams to meet client SLAs, enhance resiliency, and drive process improvements. This role offers exposure to a wide range of financial products, including Equities, Fixed Income, and Derivatives, providing a unique opportunity to grow your expertise.
In this role, you will lead a team responsible for managing client interactions, including query management and escalations. You will collaborate with technology, service, product, and operations teams to deliver comprehensive solutions that meet client needs. Your ability to influence and build strong relationships across the organization will be key to your success.
Job Responsibilities- Manages key client relationships and acts as the senior point of contact.
- Drives the evolution of the IMOS global strategy and oversees daily operational activities.
- Manages proactively client relationships, leading initiatives to improve service levels.
- Manages risk and control within the team, ensuring compliance with firm-wide standards.
- Oversees team management, including work allocation, capacity management, and talent development.
- Collaborates cross-functionally to manage service delivery and identify client solutions.
- Leadership experience in Operations with experience in change management.
- Product knowledge in Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives.
- Strong client-facing skills and communication style, with experience managing clients.
- Proven ability to lead teams across multiple locations and work to deadlines.
- Experience in Investment Operations, including Trades, Cash, and Reconciliations.
- Excellent problem-solving skills to address operational and technical issues.
- Strong written and verbal communication skills, with the ability to engage senior stakeholders.
- Ability to prioritize work, meet tight deadlines, and exceed client expectations.
- Self-starter with a quick learning ability.
- Experience in Middle Office.
- Experience in IBOR Management and Reconciliation.
- Familiarity with Over-the-Counter Derivatives (OTC) & Exchange-Traded Derivatives (ETD), Contracts for Difference (CFD), and Market Claims Investigations.
Investment Middle Office Services Client Operations Vice President employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Services Client Operations Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those in middle office roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge. Make sure you can confidently discuss Equities, Fixed Income, and Derivatives. We want you to shine when they ask about your experience with these financial products!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've managed teams and improved service levels. We know you’ve got it in you, so let’s make sure they see it too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Investment Middle Office Services Client Operations Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Investment Middle Office Services role. Highlight your leadership experience in operations and any relevant product knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client operations and how your background makes you the perfect fit for our team. Be sure to mention specific examples of your achievements.
Showcase Your Communication Skills: Since this role involves managing key client relationships, it's crucial to demonstrate your strong written communication skills. Keep your application clear and concise, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Financial Products
Make sure you brush up on your knowledge of Equities, Fixed Income, and Derivatives. Being able to discuss these products confidently will show that you're not just familiar with the terminology but also understand their implications in client operations.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience, especially in managing teams across multiple locations. Think about specific situations where you led change management initiatives or improved service levels, as this will resonate well with the interviewers.
✨Client Relationship Management
Be ready to discuss how you've successfully managed client relationships in the past. Highlight your communication style and any strategies you've used to handle escalations or complex queries, as this role heavily relies on strong client-facing skills.
✨Cross-Functional Collaboration
Think of instances where you've collaborated with different teams, such as technology or operations, to deliver solutions. This will demonstrate your ability to work cross-functionally, which is crucial for the role in driving strategic initiatives.
