At a Glance
- Tasks: Lead reporting and delivery for Service Operations, collaborating with key stakeholders.
- Company: Join a dynamic international consumer banking team focused on performance and insights.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to work with cutting-edge data tools and technologies.
- Why this job: Make an impact by transforming data into actionable insights and improving operational efficiency.
- Qualifications: 7+ years in reporting or business analysis, with strong leadership and relationship management skills.
The predicted salary is between 70000 - 90000 € per year.
As a Reporting and Delivery Lead within Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team, and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operation Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self‑service insight capability. Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities
- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re‑certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high‑performing, highly‑engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationship with internal and external stakeholders.
- Proactively provide ‘value‑add’ to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
Required Qualifications, Capabilities, and Skills
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (Powerpoint, Excel, etc).
- Data visualisation and ability to tell a compelling story using analytics (i.e. MS Powerpoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem‑solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Ability to articulate complex data to non‑data users in a way that would be easily understood.
Preferred Qualifications, Capabilities, and Skills
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake – certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
International Consumer Banking - Relationship and Delivery Lead employer: Jpmorgan Chase & Co.
As an employer, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training and mentorship opportunities, ensuring that our team members grow alongside the company. Located in a vibrant city, we provide a dynamic environment where you can build meaningful relationships and contribute to impactful projects in the realm of international consumer banking.
StudySmarter Expert Advice🤫
We think this is how you could land International Consumer Banking - Relationship and Delivery Lead
✨Tip Number 1
Networking is key! Reach out to people in the industry, especially those who work in roles similar to the one you're after. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to reporting and analytics. Think about how you can showcase your experience in stakeholder management and data storytelling. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
When you land an interview, make sure to ask insightful questions about the team dynamics and the challenges they face. This shows your interest and helps you understand how you can add value right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace International Consumer Banking - Relationship and Delivery Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in reporting, data analysis, and stakeholder management, as these are key for the Reporting and Delivery Lead position. We want to see how your skills align with what we’re looking for!
Showcase Your Storytelling Skills:Since this role involves translating data into compelling insights, don’t forget to include examples of how you've done this in the past. Use specific instances where your analysis led to actionable business decisions. We love a good story behind the numbers!
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate well-structured applications that get straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting methods mentioned in the job description. Brush up on SQL, Tableau, and any other relevant software. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role emphasises relationship management, try to connect with current employees or stakeholders from the company on LinkedIn. This can give you insights into the company culture and help you understand their expectations, which you can reference during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to reporting and analytics. Prepare examples from your past experience where you successfully gathered requirements or led a project. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As the role requires leadership experience, be ready to discuss your coaching and mentoring style. Share specific examples of how you've developed team members or improved team performance. Highlighting your ability to create a supportive culture will resonate well with the interviewers.
