International Consumer Bank Control Manager - Vice President

JPMorgan Chase has undertaken an aggressive digital transformation strategy with the build-out of its International Consumer Bank. It is investing in innovative ways to attract customers and deepen customer engagement through digital products and experiences across multiple markets. Our team, in Control Management, is at the heart of driving this transformation in partnership with the line of business.

As the first line of defense, Control Management oversees and enhances the control environment for the International Consumer Bank. To support this exciting area we are looking for intellectually curious, honest, and passionate individuals willing to be constantly challenged. In this role, you will be at the heart of our efforts to grow responsibly and drive positive change. You will partner with diverse teams to identify, assess, and manage operational risks, and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

You will be exposed to a stimulating and rewarding environment, where a wide range of activities require engagement with cross-disciplinary teams to build creative solutions and ensure our business remains strong and resilient. You will be empowered to lead, collaborate, and grow in a future-focused environment. You will be a trusted partner and advisor to your business area. You will gain exposure to innovative technologies and the chance to influence dynamic, transformative initiatives that matter.

Job Responsibilities:

• Work closely with the business, getting first-hand insight into challenges they face as they design and build products and services that will support our strategy.
• Oversee the business area’s operational risk and control environment, ensuring effective risk identification and assessment.
• Lead the development of creative and innovative solutions to manage risks, ensuring that controls are properly designed and operating effectively.
• Act as independent advisor and thought leader on new business, products and initiatives, collaborating effectively with our support partners to achieve a strong control framework.
• Provide support for ongoing control programs (e.g., new business initiatives, change management, metrics development and reporting, control evaluation, issue management); ensure compliance with operational risk standards, policies, and regulations.
• Provide governance support, including participating in governance forums, audits and other business reviews.
• Support cross departmental initiatives, including awareness programs and training sessions.

Required Capabilities, Skills, and Qualifications:

• Exceptional problem solving and analytical skills, solid critical thinking in technical scenarios, attention to detail and strong time management.
• Ability to synthesize information and formulate creative and innovative solutions to complex problems.
• Strong acumen for risk identification, assessment, and development of effective control mechanisms.
• Able to work effectively and independently in agile environments, adaptable to shifting priorities and delivering value whilst dealing with high degrees of uncertainty and continuous change.
• Strong stakeholder management skills - you are someone who is collaborative and can build meaningful professional relationships.
• Excellent communication and presentation skills with an ability to influence business leaders in a meaningful and actionable manner.
• Interest in the intersection of technology and financial services; comfortable working in a digital-first environment with agile methodologies and tools such as JIRA and Confluence.
• Solid experience in financial services industry, with background in controls, IT, audit, quality assurance, operational risk management, or compliance preferred.
• Bachelor’s degree or equivalent required.

About Us:

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.