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- Tasks: Assist customers with complex needs and provide exceptional service via calls.
- Company: Leading financial institution redefining banking in the UK.
- Benefits: Flexible working hours and opportunities for personal development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience and excellent communication skills.
- Other info: Passion for helping others is essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial institution is seeking a Customer Service Specialist in Scotland. This role involves assisting customers with complex needs, providing exceptional service primarily via calls, and collaborating with team members.
The ideal candidate will have customer service experience, excellent communication skills, and a genuine passion for helping others.
The position offers flexible working hours and the opportunity to develop within a dynamic team aiming to redefine banking in the UK.
Hybrid Customer Service Specialist — Banking (Flexible Hours) employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Specialist — Banking (Flexible Hours)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial institution on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle complex needs and provide exceptional service, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Show off your passion for helping others! During interviews, share specific examples of how you've gone above and beyond for customers. This will help us stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Customer Service Specialist — Banking (Flexible Hours)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. Share specific examples of how you've gone above and beyond in previous roles to assist customers. We want to see that genuine passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service. Use keywords from the job description to show that you understand what we're looking for. This helps us see you as a great fit for our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This way, we can quickly grasp your skills and experiences without getting lost in lengthy text.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people and shows you're serious about joining our dynamic team in redefining banking in the UK!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Before the interview, make sure you understand the banking sector and the specific services offered by the institution. Brush up on common customer service scenarios in banking, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves assisting customers primarily via calls, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to refine your communication style and ensure you come across as approachable and professional.
✨Demonstrate Your Passion for Helping Others
Prepare examples from your past experiences where you went above and beyond to assist a customer. This could be a time when you resolved a complex issue or provided exceptional service. Sharing these stories will highlight your dedication to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.
