At a Glance
- Tasks: Detect and prevent fraud while safeguarding customers in a dynamic banking environment.
- Company: Join JPMorgan Chase's innovative Fraud Operations team.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture focused on innovation and continuous improvement.
- Why this job: Make a real impact by protecting customers and enhancing banking security.
- Qualifications: 2 years in customer operations with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Join our Fraud Operations team and help build the future of banking at JPMorgan Chase. As a Fraud Advisor, you’ll play a vital role in detecting and preventing first party fraud, safeguarding our customers and the bank. This is your opportunity to use your investigative skills in a dynamic, customer-focused environment, collaborating with industry partners and internal teams. Be part of a diverse, agile team that values innovation, integrity, and continuous improvement.
As a Fraud Advisor in the First Party Fraud team, you will use your operational and investigative expertise to detect and prevent fraud, ensuring the protection of our customers and minimizing losses for the bank. You will work with us to investigate suspected fraud cases, manage risks, and collaborate with stakeholders to deliver timely and effective solutions. Your role will be essential in supporting our mission to deliver secure and trusted banking experiences.
Job Responsibilities- Deliver customer service using an omni-channel approach.
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and conduct periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight and prevent fraud.
- Conduct investigations into payment activity to identify fraud and financial crime, taking steps to mitigate risks.
- Collaborate with wider fraud operations teams to support colleagues and customers.
- Develop and maintain knowledge of fraud and scam trends.
- Manage and respond to fraud risks, ensuring timely case resolution.
- Utilize problem-solving skills to effectively manage cases.
- Ensure compliance with banking regulations and internal policies.
- Communicate findings and recommendations to key stakeholders.
- Minimum 2 years’ experience in customer operations in a bank, preferably focused on the United Kingdom.
- Experience leading complex investigations with an analytical mindset.
- Meticulous attention to detail and high standards of quality in an operational role.
- Ability to work independently and as part of a team, meeting deadlines.
- Ability to work effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, ideally with a fraud focus.
- Strong communication skills.
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Experience in omni-channel customer service environments.
- Ability to manage multiple cases and prioritize workload.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
- Experience supporting process improvements in fraud operations.
- Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
- Variety of Shifts: A range of shift patterns between 6:30am and 6pm, Monday to Sunday.
Fraud Advisor employer: Jpmorgan Chase & Co.
At JPMorgan Chase, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and integrity. As a Fraud Advisor, you will benefit from flexible working hours and a variety of shifts, allowing for a healthy work-life balance while contributing to the security of our customers. With ample opportunities for professional growth and collaboration within a diverse team, you'll find meaningful and rewarding employment in a role that is crucial to the future of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JPMorgan Chase on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with recent trends and case studies in first party fraud. This shows you're not just interested in the role but also passionate about making a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled challenges. Be ready to share these examples during your interview to demonstrate your analytical mindset and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to secure banking experiences.
We think you need these skills to ace Fraud Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Advisor role. Highlight your experience in customer operations and any relevant investigations you've led. We want to see how your skills align with our mission to prevent fraud and protect customers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how your background makes you a great fit for our team. We love seeing genuine enthusiasm and a clear understanding of the role.
Showcase Your Investigative Skills:In your application, be sure to highlight specific examples of your investigative work. Whether it's a complex case you solved or a trend you identified, we want to know how you've used your analytical mindset to tackle challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Fraud Trends
Before the interview, brush up on the latest fraud and scam trends. Being able to discuss current issues in the banking sector will show your passion for the role and your commitment to staying informed.
✨Showcase Your Investigative Skills
Prepare specific examples from your past experience where you successfully led investigations or identified fraudulent activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Customer Focus
Since this role involves customer interaction, be ready to discuss how you've delivered excellent customer service in previous positions. Highlight any omni-channel experiences you have that align with the job description.
✨Engage with Stakeholders
Think about times when you collaborated with other teams or external partners to achieve a common goal. Be prepared to share these experiences, as strong stakeholder management is key for this position.
