At a Glance
- Tasks: Manage high-risk complaints and communicate with stakeholders to resolve issues.
- Company: Morgan is a global leader in financial services, dedicated to client success and diversity.
- Benefits: Flexible shift work options and a collaborative team environment.
- Other info: Shift work includes mornings, evenings, and weekends; apply today to be part of the future!
- Why this job: Join a dynamic team focused on delivering exceptional service and making a real impact.
- Qualifications: Experience in Financial Services and a passion for problem-solving are essential.
The predicted salary is between 28800 - 48000 € per year.
Responsibilities
- Manage stakeholder communication, including with FOS investigators and Ombudsman.
- Collaborate with internal departments like Fraud Investigations and Compliance for case returns.
- Own high-risk complaints, including CEO/MD level referrals.
- Handle inquiries from high-value customers and manage the Chase Exec mailbox.
- Support audit walkthroughs and manage press office complaints.
- Assist with vulnerable and vexatious customer complaints.
- Perform administrative tasks, including recording PI for audits.
- Adhere to regulated SLAs set by the FOS.
- Provide analysis and deep dives on cases for senior leadership and FCA reviews.
- Stay informed on industry standards and share trends with leaders.
Core Skills and Behaviors
- Collaborative and customer-focused with excellent communication skills.
- Passionate about delivering first-class service and solving complex queries.
- Empathetic and a problem solver with the ability to investigate and resolve complaints.
- Champion for process and product changes.
- Critical thinker with a focus on root cause analysis and change advocacy.
- Eager to learn and self-develop.
Qualifications, Experience & Attributes
- Previous experience in Financial Services, particularly Banking.
- Experience in a fast-paced, dynamic environment.
- Proven ability to build relationships and provide exceptional service.
- Team player with a collaborative mindset.
Additional Information
This role involves shift work, including mornings, evenings, and weekends on a rotational basis, with the option to work across 4 or 5 days per week. If you are ready to join the bank of the future and believe you are a great fit, apply today!
About Us
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we are setting our businesses, clients, customers and employees up for success.
FOS & Executive Complaints Specialist in Edinburgh employer: Jpmorgan Chase & Co.
Morgan is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. With a strong commitment to diversity and inclusion, employees are empowered to deliver first-class service while tackling complex challenges in the financial services sector. The role of FOS & Executive Complaints Specialist offers unique opportunities to engage with high-value customers and senior leadership, making a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land FOS & Executive Complaints Specialist in Edinburgh
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service (FOS) and its processes. Understanding how FOS operates and the common types of complaints they handle will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in complaint management. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Stay updated on current trends and regulations in the financial services industry. Being knowledgeable about recent changes can help you discuss relevant topics during interviews and show that you are proactive in your professional development.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved complex issues or improved processes, as these will resonate well with the collaborative and customer-focused nature of the role.
We think you need these skills to ace FOS & Executive Complaints Specialist in Edinburgh
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the FOS & Executive Complaints Specialist. Familiarise yourself with stakeholder communication, managing high-risk complaints, and collaborating with internal departments.
Tailor Your CV:Highlight your previous experience in Financial Services, particularly in Banking. Emphasise your skills in communication, problem-solving, and relationship-building, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering first-class service and your ability to handle complex queries. Mention specific examples from your past experiences that demonstrate your critical thinking and collaborative mindset.
Showcase Your Skills:In your application, clearly outline your core skills and behaviours that align with the job description. Focus on your empathy, analytical abilities, and eagerness to learn, as these traits are highly valued by the company.
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Showcase Your Communication Skills
As a FOS & Executive Complaints Specialist, you'll need to manage stakeholder communication effectively. During the interview, demonstrate your ability to communicate clearly and empathetically, especially when discussing complex queries or complaints.
✨Highlight Your Problem-Solving Abilities
This role requires a strong focus on resolving high-risk complaints. Be prepared to share examples of how you've successfully investigated and resolved issues in the past, showcasing your critical thinking and analytical skills.
✨Emphasise Your Collaborative Mindset
Collaboration with various internal departments is key in this position. Discuss your experience working in teams and how you’ve built relationships across different functions to achieve common goals.
✨Demonstrate Your Passion for Customer Service
The role demands a customer-focused approach. Share your enthusiasm for delivering first-class service and any relevant experiences where you went above and beyond to meet customer needs, particularly in a fast-paced environment.
