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- Tasks: Lead UX research to enhance global banking experiences and drive product innovation.
- Company: Join JPMorgan Chase, a leader in financial services with a focus on user experience.
- Benefits: Empower your growth with competitive salary, mentorship, and opportunities to shape the future.
- Why this job: Make a real impact on products used by millions while collaborating with talented teams.
- Qualifications: Bachelor’s degree in relevant fields and experience in UX research methods required.
- Other info: Dynamic role with opportunities for career advancement in a supportive environment.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Step into a role where your expertise transforms how clients and users experience global banking. You’ll lead research that uncovers insights and drives product innovation, collaborating with talented teams to make a real impact. At JPMorgan Chase, your work will influence the design of products used by millions worldwide. We support your growth and empower you to shape the future of financial services. Join us and be part of a team that values your perspective and creativity.
As a Vice President – Experience Research in the Global Banking Design team, you will shape user experiences across our products and services. You will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will inform effective product and service designs across the firm. You will apply advanced quantitative and qualitative methods to analyze the effectiveness of our designs and collaborate with cross‑disciplinary teams to drive innovation.
Job Responsibilities- Lead strategic UX research to identify opportunities and gaps across product areas
- Plan and manage resources for research projects, aligning with product timelines and long‑term goals
- Advocate for user needs while considering business objectives and success metrics
- Collaborate with cross‑functional teams to gather user insights and create testing scenarios
- Synthesize research findings into actionable recommendations and drive product strategy
- Suggest and implement improvements to research processes and operations
- Mentor and guide junior researchers and designers, fostering continuous learning
- Bachelor’s degree or higher in Interaction Design, UX Design, Service Design, Visual Design, Human‑Computer Interaction, or related fields
- Demonstrated knowledge of quantitative and qualitative research methods
- Experience designing and executing complex research studies with an iterative approach
- Ability to communicate research findings through artifacts and presentations
- Deep understanding of Design Thinking methodology
- Familiarity with UX research tools such as UserTesting and Dscout
- Experience collaborating with cross‑functional teams to inform product decisions
- Familiarity with financial domain and terminology
- Advanced degree in a related field
- Experience in global financial services or banking environments
- Proficiency in additional UX research platforms and analytics tools
- Track record of driving innovation in large organizations
- Experience presenting research to executive leadership
- Strong portfolio demonstrating impactful research outcomes
- Ability to adapt research approaches to evolving business needs
Experience Research Vice President employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Research Vice President
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JPMorgan Chase. A friendly chat can open doors and give you insights that might not be on the job description.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best research projects. Make sure it showcases how your work has driven product innovation and improved user experiences.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about UX research and your approach to collaboration. Confidence is key when discussing your strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the JPMorgan Chase team.
We think you need these skills to ace Experience Research Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Experience Research Vice President role. Highlight your expertise in UX research and any relevant projects that showcase your ability to drive product innovation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming user experiences in global banking. Share specific examples of how you've led research initiatives that made a real impact.
Showcase Your Research Skills: In your application, emphasise your knowledge of both quantitative and qualitative research methods. We want to see how you've applied these techniques in past roles to inform product design and strategy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of financial services!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Research Methods
Make sure you brush up on both quantitative and qualitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in the context of UX research. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Portfolio
Prepare to present your portfolio in a way that highlights your most impactful research outcomes. Focus on projects where your insights led to significant product innovations or improvements. This is your chance to demonstrate your ability to drive change through research.
✨Understand the Financial Domain
Familiarise yourself with financial services terminology and current trends in global banking. Being able to speak the language of the industry will help you connect with your interviewers and show that you're genuinely interested in the role and its challenges.
✨Collaborate and Communicate
Be prepared to discuss how you've worked with cross-functional teams in the past. Highlight specific examples where your collaboration led to successful outcomes. Effective communication is key in this role, so demonstrate your ability to synthesise research findings into actionable recommendations.
