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- Tasks: Shape user experience through insightful research and innovative collaboration.
- Company: Join a leading team in user experience design at a dynamic organisation.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with senior UX leads and cross-functional teams for continuous learning.
- Why this job: Make a real impact on user experiences while developing your research skills.
- Qualifications: 2+ years in user experience research and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Play a pivotal role in shaping user experience through insightful research and collaborative innovation. This hybrid role will get you involved in all aspects of user research, from supporting researchers to actually conducting a wide variety of user research methods yourself. You will hone your ability to gather insights on customer needs and preferences and support the development and execution of research studies, all under the guidance of seasoned researchers. Analyze, interpret, and review data to inform decisions on user experience design.
As an Experience Research Operations Associate in CIB's Experience Design team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support the design and implementation of user-centric research efforts.
At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.
Job responsibilities:- Support the development and execution of research studies to gather insights on customer needs and preferences.
- Assist user researchers, designers, and product teams with planning, execution, and analysis using tools like UserTesting, UserZoom, and Qualtrics.
- Be involved in experimenting with, evaluating, and scaling up new AI tools and technology.
- Assist with research operations functions, such as research tool vendor management and participant recruitment.
- Analyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions.
- Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts.
- Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
- Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines.
- 2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography.
- Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design.
- Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives.
- Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked.
- Experience using user research tools, such as UserTesting, UserZoom, and Qualtrics a plus.
- Experience with evaluating and using AI tools and features in the context of the user research a plus.
Experience Research Associate employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Research Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Experience Research Associate role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your research projects and insights. We recommend including case studies that highlight your ability to analyse data and provide actionable recommendations. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common questions related to user experience research. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you can clearly demonstrate your experience and how it aligns with the role.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. We believe it shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Experience Research Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Experience Research Associate role. Highlight your relevant experience in user research and any specific tools you've used, like UserTesting or Qualtrics. We want to see how your skills align with what we're looking for!
Showcase Your Research Skills: In your application, don’t just list your skills—show us how you’ve applied them! Share examples of research studies you've supported or conducted, and how your insights led to improvements in user experience. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point—this reflects your ability to communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Research Methods
Make sure you brush up on various user research methods like surveys, interviews, and ethnography. Be ready to discuss how you've used these techniques in your past work and how they can be applied to the role you're interviewing for.
✨Showcase Your Analytical Skills
Prepare to talk about specific examples where you've analysed qualitative and quantitative data. Highlight how your insights led to actionable recommendations that improved user experience design. This will demonstrate your ability to think critically and make data-driven decisions.
✨Familiarise Yourself with Tools
If you have experience with tools like UserTesting, UserZoom, or Qualtrics, be sure to mention it! If not, take some time to learn about them. Showing that you're proactive about understanding the tools used in the industry can set you apart from other candidates.
✨Collaborate and Communicate
Since this role involves working closely with cross-functional teams, be prepared to discuss your collaboration experiences. Share examples of how you've effectively communicated user needs and business objectives in past projects, as this will highlight your teamwork skills.