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- Tasks: Lead innovative design initiatives that enhance user experience across products and services.
- Company: Join a leading Commercial and Investment Bank focused on user-centric design.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of user experience and make a real impact in a dynamic environment.
- Qualifications: Experience in user experience design and a passion for inclusive practices.
- Other info: Collaborate with diverse teams and mentor junior designers in a supportive atmosphere.
The predicted salary is between 72000 - 108000 £ per year.
Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design in Operations Experience Design (OXD) organisation within the Commercial and Investment Bank (CIB), you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.
As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
- Analyse market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimise user experiences across various platforms and channels.
- Can direct self and others in both planning and structuring the work, and executing on expected levels of quality.
- Experience or equivalent expertise in user experience design or similar roles.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
- Degree in relevant design discipline (e.g., Service Design, Product Design, Interaction Design, HCI), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
- Preferred experience working in complex business domains or in enterprise environments working on large-scale transformation programs.
- User Research: Ability to plan and conduct user research to identify and articulate key factors influencing service use and effectiveness.
- User-Centred Design & Problem Solving: Expertise in selecting appropriate approaches to lead projects towards outcomes that are user-friendly, feasible to implement, and aligned with the business’ strategic vision.
- Proficiency in re-framing problems and a fascination for problem-solving.
- Workshop Facilitation: Skilled in leading teams to design and deliver engaging workshops, and in supporting colleagues to effectively present and inspire stakeholders, and team members.
- Communication: Proficient in crafting clear and engaging visual and written communications, ensuring clarity and conciseness to effectively convey ideas and recommendations.
- Strategic Leadership & Implementation: A track record of forming well-grounded strategic recommendations. Experience in working with stakeholders to identify feasible changes, outline timeframes and resource needs, and plan future work phases.
- Measuring success: Experience in creating, monitoring, and tracking OKRs to assess the success of individual, team or stakeholder initiatives.
Experience Design Vice President employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Design Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance, walk potential employers through your design process and thought patterns.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Tailor your message to show how you can shape user experiences that blend business goals with user insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Experience Design Vice President
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in user experience design and inclusive practices. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Design Process: When you apply, include examples of your design work that demonstrate your ability to create user journeys, wireframes, and prototypes. We love seeing how you approach design challenges, so share your thought process and outcomes!
Emphasise Collaboration: Since this role involves working with cross-functional teams, make sure to mention your experience collaborating with others. Highlight any mentoring roles you've had or how you've fostered inclusivity in your previous projects – we value teamwork!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Design Principles
Before the interview, brush up on your knowledge of user experience design principles, especially around inclusive design and accessibility. Be ready to discuss how you've applied these principles in past projects and how they can shape the future of user experience.
✨Showcase Your Portfolio
Prepare a strong portfolio that highlights your best work, particularly projects that demonstrate your ability to blend business needs with user insights. Make sure to include visual representations like wireframes and prototypes, and be ready to explain your design process and decision-making.
✨Prepare for Collaboration Questions
Since this role involves working with cross-functional teams, think of examples where you've successfully collaborated with others. Be prepared to discuss how you’ve mentored junior designers and fostered a culture of inclusivity in your previous roles.
✨Stay Current with Market Trends
Research current market trends and user research methodologies relevant to the role. Be ready to discuss how you would analyse feedback and data insights to inform design decisions, ensuring your approach is both innovative and aligned with business objectives.
