Experience Design Executive Director

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Job Description

We are actively seeking an energetic and innovative Experience Design Executive Director to join our group. Our team develops and refines the tools that are essential for helping our clients grow, maintain, and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t.

About the Opportunity

• This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
• The Lead will help set the direction, vision, and methodology for an established team and set the bar for quality by example, with energy and passion.
• A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers.

Job Responsibilities

• Lead and manage a global user experience design team responsible for supporting global client and advisor platforms, including web and mobile apps.
• Effectively expand the team while ensuring the brand is represented across every touchpoint and the design system is harmonious and scalable.
• Meet or beat project metric goals at and after launch.
• Develop appropriate ongoing connection and buy-in with the relevant cross-functional stakeholders.
• Serve as a client and advisor-experience advocate and leader.

Required Qualifications, Capabilities and Skills:

• Online portfolio demonstrating superior product design experiences (required for application – please include any passwords if password protected ).
• 10 years of experience in product design and graphic/visual development required.
• Experience managing design teams.
• BFA or BA in related design field.
• Ability to synthesize complex, interdependent, and sometimes competing needs.
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences.
• Proven understanding of responsive web & mobile application design and wireframe development.
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment.
• Ability to influence others and provide thought leadership on design.
• Actively listens, hears and understands what is said and not said, with nuanced comprehension of meaning and intent.
• Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus).
• Expert level ability in Figma.

Preferred Qualifications, Capabilities and Skills:

• Understanding of digital accessibility principles preferred.
• Wealth management industry experience preferred.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

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