At a Glance
- Tasks: Lead product strategy for commerce and payments, ensuring customer needs drive decisions.
- Company: Join a leading financial institution with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic environment with a focus on trust, collaboration, and real impact.
- Why this job: Shape the future of payments while building and mentoring high-performing teams.
- Qualifications: Extensive product management experience in payments or commerce, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Set and own the product strategy across commerce and payments workstreams, grounded in customer needs and business outcomes.
- Represent the product function to the CCB partner organization and translate their needs into platform direction while building lasting trust.
- Lead, develop, and hold accountable a multi-level product team; hire to a high bar and give direct, specific feedback that builds capability.
- Own org design and talent planning for the product function across workstreams, identify capability gaps, build succession depth, and create an environment where PMs grow faster than elsewhere.
- Operate as a genuine peer to the senior engineering lead; co-own outcomes, resolve trade-offs, and model cross-functional partnership.
- Guard prioritisation at the platform level; foresee and absorb changing demands without passing ambiguity onto the team.
- Maintain real customer proximity and ensure the team's decisions are rooted in evidence from customers, not assumptions or second-hand summaries.
- Navigate the firm’s matrix and institutional requirements with sophistication; unblock systemic dependencies rather than work around them.
- Drive a robust risk and control environment across all product areas, ensuring customer-readiness benchmarks are met before any rollout.
Qualifications
- Extensive product management experience, with strong experience in payments or commerce infrastructure and leading multi-level product teams including other people managers.
- Direct experience with merchant-facing or B2B payments products; credible in conversations about payment flows, merchant needs, and commerce infrastructure.
- Track record of formulating and executing product strategy across multiple concurrent workstreams with measurable business outcomes.
- Demonstrated ability to build, develop, and retain high-performing product teams; grow capability beyond managing performance.
- Experience as the primary product interface to a merchant or B2B payments partner, building trust through domain credibility and delivery.
- Strong commercial judgment and the ability to make sound calls where data is incomplete and articulate reasoning clearly.
- Deep experience operating in regulated financial services with a working understanding of risk, controls, and compliance frameworks.
- Proven ability to operate across organizational boundaries, building coalitions without formal authority.
Preferred Qualifications
- Experience building or scaling a commerce or payments platform from early stages through to production at scale.
- Background working within or closely alongside a large financial institution’s consumer or business banking division.
- Familiarity with modern engineering practices, APIs, and platform thinking; credible in technical conversations without being an engineer.
- Experience operating in a venture or accelerator environment inside a large organization, balancing pace with institutional governance.
Executive Director, Product Lead - Merchant Services employer: Jpmorgan Chase & Co.
As an Executive Director at our company, you will thrive in a dynamic and inclusive work culture that prioritises innovation and collaboration. We offer exceptional employee growth opportunities, with a focus on developing high-performing teams and fostering talent through mentorship and direct feedback. Located in a vibrant financial hub, our organisation not only champions professional development but also provides a supportive environment where your contributions directly impact our merchant services strategy and customer satisfaction.
We think you need these skills to ace Executive Director, Product Lead - Merchant Services
Product Strategy Development
Customer Needs Analysis
Team Leadership
Talent Planning
Cross-Functional Collaboration
Risk Management
Payments Infrastructure Knowledge
