At a Glance
- Tasks: Lead the Escalations team, managing cases and ensuring compliance with SLAs.
- Company: Join a dynamic financial crime team in a leading digital bank.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team that tackles financial crime head-on.
- Qualifications: Proven leadership skills and experience in KYC/AML environments.
The predicted salary is between 50000 - 60000 £ per year.
As an Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the team's referral point and acting as the SME on all things Escalations.
The Escalations Team is responsible for assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLAs.
Job Responsibilities
- Manage Escalations pipeline of incoming cases and directing oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
- Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
- Partner with Senior Management to ensure KPIs are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
Required qualifications, capabilities, and skills
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
- Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills and the ability to instil this quality in others while working under pressure to fixed deadlines.
- Demonstrate an Independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports.
Preferred qualifications, capabilities, and skills
- Relevant Banking/Financial industries experience.
- Experience working within a relationship Review/AML or KYC Environment.
- Experience working within a digital bank and with Microsoft Office.
Escalations Team Lead employer: Jpmorgan Chase & Co.
As an Escalations Team Lead in our Financial Crime team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, clear career progression paths, and a collaborative culture that encourages innovation and excellence. Located in a vibrant area, our company not only values compliance and quality but also fosters a sense of community among its employees, making it an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Team Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the financial crime sector on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to KYC and AML. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've managed teams or projects in the past. Highlighting your experience in coaching and performance management will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Escalations Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Escalations Team Lead role. Highlight your management experience and any relevant KYC/AML skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership and problem-solving skills that relate to the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on KYC/AML regulations and the specific responsibilities of the Escalations Team. Being able to discuss red flags and decision-making processes confidently will show that you're not just familiar with the role, but that you’re genuinely interested in it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed or coached a team. Highlight how you set performance targets and conducted reviews, as this will resonate well with the management aspect of the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be summarising cases for senior stakeholders, being able to communicate complex information simply is key. Consider doing mock interviews to refine your delivery.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've identified issues and proposed effective solutions. Be ready to discuss how you prioritise tasks and manage time under pressure, as these skills are crucial for the fast-paced environment of the Escalations Team.
