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- Tasks: Lead client operations and drive strategic initiatives in a dynamic investment environment.
- Company: Join a leading financial services firm with a focus on innovation and client success.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Why this job: Make a real impact by managing key client relationships and enhancing service delivery.
- Qualifications: Leadership experience in Operations and strong client-facing skills required.
- Other info: Opportunity to work with diverse financial products and develop your expertise.
The predicted salary is between 72000 - 108000 £ per year.
Join our Investment Middle Office Services (IMOS) team to lead client operations and drive strategic initiatives in a dynamic environment. As an Investment Middle Office Services Client Operations Vice President, you will play a pivotal role in managing key client relationships and ensuring the seamless delivery of post-trade services. You will work closely with our trade processing and Interbank Offered Rate (IBOR) operational teams to meet client SLAs, enhance resiliency, and drive process improvements. This role offers exposure to a wide range of financial products, including Equities, Fixed Income, and Derivatives, providing a unique opportunity to grow your expertise.
In this role, you will lead a team responsible for managing client interactions, including query management and escalations. You will collaborate with technology, service, product, and operations teams to deliver comprehensive solutions that meet client needs. Your ability to influence and build strong relationships across the organization will be key to your success.
Job Responsibilities:- Manages key client relationships and acts as the senior escalation point.
- Drives the evolution of the IMOS global strategy and oversees daily operational activities.
- Manages proactively client relationships, leading initiatives to improve service levels.
- Manages risk and control within the team, ensuring compliance with firm-wide standards.
- Oversees team management, including work allocation, capacity management, and talent development.
- Collaborates cross-functionally to manage service delivery and identify client solutions.
- Leadership experience in Operations with experience in change management.
- Product knowledge in Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives.
- Strong client-facing skills and communication style, with experience managing clients.
- Proven ability to lead teams across multiple locations and work to deadlines.
- Experience in Investment Operations, including Trades, Cash, and Reconciliations.
- Excellent problem-solving skills to address operational and technical issues.
- Strong written and verbal communication skills, with the ability to engage senior stakeholders.
- Ability to prioritize work, meet tight deadlines, and exceed client expectations.
- Self-starter with a quick learning ability.
- Experience in Middle Office.
- Experience in IBOR Management and Reconciliation.
- Familiarity with Over-the-Counter Derivatives (OTC) & Exchange-Traded Derivatives (ETD), Contracts for Difference (CFD), and Market Claims Investigations.
Investment Middle Office Services Client Operations Vice President in England employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Services Client Operations Vice President in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those in middle office roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge. Make sure you can confidently discuss Equities, Fixed Income, and Derivatives. We want you to shine when they ask about your experience with these financial products!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've managed teams and improved service levels. We know you’ve got the chops, so let them see how you can drive strategic initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Investment Middle Office Services team.
We think you need these skills to ace Investment Middle Office Services Client Operations Vice President in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Investment Middle Office Services Client Operations Vice President. Highlight your leadership experience and any relevant product knowledge in Equities, Fixed Income, or Derivatives. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your client-facing skills and how you've successfully managed relationships in the past. We love seeing examples of how you’ve driven process improvements and enhanced service levels.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific instances where you’ve tackled operational or technical issues. We’re keen on candidates who can demonstrate strong problem-solving abilities, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Products Inside Out
Make sure you brush up on your knowledge of Equities, Fixed Income, and Derivatives. Being able to discuss these products confidently will show that you're not just familiar with the terminology but can also apply it in real-world scenarios.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience, especially in Operations and change management. Think about times when you've successfully led a team or driven initiatives that improved service levels—these stories will resonate well.
✨Client Relationship Mastery
Be ready to discuss how you've managed key client relationships in the past. Highlight your approach to query management and escalations, as well as any strategies you've implemented to enhance client satisfaction.
✨Cross-Functional Collaboration
Since this role involves working with various teams, prepare to talk about your experience collaborating across functions. Share specific instances where your teamwork led to successful outcomes, particularly in delivering comprehensive solutions for clients.
