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For Companies At a Glance
- Tasks: Lead client service initiatives and manage relationships in a dynamic financial environment.
- Company: Join a leading financial services firm with a global reach.
- Benefits: Competitive salary, career growth, and opportunities to work with top-tier clients.
- Why this job: Make a real impact by delivering innovative solutions to institutional clients worldwide.
- Qualifications: Experience in financial services and strong interpersonal skills required.
- Other info: Be part of a collaborative team focused on excellence and client satisfaction.
The predicted salary is between 72000 - 108000 £ per year.
Are you experienced within financial services and have a managerial background? You found the right position for you! The Custody Middle Office includes a variety of cross-product activity and support including; Trade Instruction Capture, Settlement, Fails Management, Cash Instruction Capture, Overdraft monitoring, Asset Servicing Instruction Capture and Income/Corporate Actions completions.
The Custody Client Operations play a vital role in the day-to-day management of Custody Middle Office. The Custody Client Operations act as a single point of contact for clients in respect of their Trade, Cash and Asset Servicing enquiries and likewise the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office.
Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence. As a Client Service Lead - Vice President within the Custody Middle Office in Security Services team, you will be responsible to deliver investor solutions to help institutional clients protect their portfolios, optimise their efficiency and maximise opportunities in diverse global markets. You will support clients across a global custody network spanning 100 markets, with custody and servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions.
Job responsibilities:
- Work as part of a global team providing direct client support across a wide variety of products and markets
- Build strong internal and external working relationships and partnerships
- Provide value add client service and operational subject matter expertise
- Liaise with other JPM teams to ensure excellent client service delivery
- Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
- Perform root cause analysis
- Complete identification of opportunities to reduce client enquiries and improve client STeP rate
Required qualifications, capabilities, and skills:
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting and communicating with internal and external parties, including senior stakeholders
- Industry/product knowledge in Trades and Cash settlement
- Ability to motivate and encourage others to deliver on objectives
- Proactiveness in ownership and escalation of issues
- Willingness to learn new skills and continuously improve knowledge
Preferred qualifications, capabilities, and skills:
- Cash, Trade & Asset Servicing experience
Client Service Lead - Vice President in England employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Lead - Vice President in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Client Service Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of trade, cash, and asset servicing. Be ready to discuss how your experience aligns with the responsibilities outlined in the job description. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking chats, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your commitment and makes it easier for us to spot your application. Let’s get you that Client Service Lead role!
We think you need these skills to ace Client Service Lead - Vice President in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Lead role. Highlight your experience in financial services and managerial skills, focusing on how you've delivered excellent client service in the past.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships and provided value-added service in previous roles.
Showcase Your Skills: Don’t forget to emphasise your analytical and organisational skills. We want to see how you prioritise tasks and manage time effectively, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially in areas like Trade and Cash settlement. Familiarise yourself with the specific products and services mentioned in the job description, as this will show your potential employer that you're genuinely interested and well-prepared.
✨Showcase Your Leadership Skills
As a Client Service Lead, you'll need to demonstrate your managerial experience. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to motivate others and drive results. This will help you stand out as a strong candidate.
✨Build Relationships
Highlight your interpersonal skills during the interview. Be ready to discuss how you've built strong relationships with clients and internal teams in previous roles. This is crucial for the position, so think of specific instances where your communication skills made a difference.
✨Be Proactive and Solution-Oriented
The role requires a proactive approach to client service. Prepare to discuss how you've identified opportunities to improve processes or reduce client enquiries in the past. Showing that you can think critically and offer solutions will impress your interviewers.
