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For Companies At a Glance
- Tasks: Drive innovation and deliver top-notch financial solutions to clients.
- Company: Join J.P. Morgan, a leader in the financial services industry.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by building meaningful client relationships and enhancing their experience.
- Qualifications: Fluency in Spanish and strong relationship management skills required.
- Other info: Be part of a team focused on banking digital transformation.
The predicted salary is between 36000 - 60000 £ per year.
Join J.P. Morgan to drive innovation, deliver financial solutions, and support clients in achieving their business goals. As a Client Service Account Manager Senior Associate - Spanish in the Payments team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P. Morgan key stakeholders to ensure we provide a seamless client experience.
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Job responsibilities:
- Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintain an accurate and active service temperature check for all Clients within the portfolio
- Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
- Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Required qualifications, capabilities, and skills:
- Fluency in Spanish
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills, including executive communication skills
- Ability to develop and mobilize internal network, key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Client Service Account Manager Senior Associate - Spanish in England employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Account Manager Senior Associate - Spanish in England
✨Tip Number 1
Network like a pro! Reach out to current employees at J.P. Morgan on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching J.P. Morgan's recent projects and innovations in the payments sector. Show them you’re not just another candidate, but someone who’s genuinely interested in their work.
✨Tip Number 3
Practice your Spanish! Since this role requires fluency, brush up on your language skills, especially in a business context. You want to impress them with your communication abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Client Service Account Manager Senior Associate - Spanish in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Service Account Manager. Highlight your experience in relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at J.P. Morgan. Don’t forget to mention your fluency in Spanish and how it enhances your client service skills.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects your verbal and written prowess. Use clear, concise language and structure your application well. We love a good flow!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Client Inside Out
Before the interview, dive deep into understanding J.P. Morgan's client base and their specific needs. Familiarise yourself with the products and services they offer, especially in the Payments team. This will help you demonstrate your ability to anticipate client needs and show that you're ready to be their champion.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you resolved issues and built trust. This is crucial for a role focused on delivering best-in-class service and achieving 100% client satisfaction.
✨Brush Up on Your Spanish
Since fluency in Spanish is a requirement, practice your language skills before the interview. Be ready to answer questions in Spanish or discuss scenarios where you’ve used your language skills to enhance client interactions. This will show your commitment and readiness for the role.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and meet deadlines. Share specific strategies or tools you use to stay organised, as this role requires juggling various client needs and internal stakeholders effectively.
