At a Glance
- Tasks: Enhance service delivery and manage performance across a network of financial institutions.
- Company: Join J.P. Morgan, a leader in the financial services industry.
- Benefits: Competitive salary, career growth, and opportunities to work on impactful projects.
- Other info: Dynamic role with opportunities for global collaboration and professional development.
- Why this job: Be at the forefront of cash management and drive real change in the financial sector.
- Qualifications: Knowledge of cash products and strong communication skills are essential.
The predicted salary is between 60000 - 80000 € per year.
Are you knowledgeable across Payments Ops and are passionate about service delivery? Then you found the right position for you! As a EMEA Cash Network Performance Manager within the JPMorgan Network Management team, you will work closely with provider institutions and in partnership with J.P. Morgan Operational teams to ensure service delivery is in line with expectations, managing both provider service failures and enhancements. In this role you will report to the Global Head of Network Performance Management. The Network Management team is responsible for managing J.P. Morgan’s network of Agent Banks and Financial Market Infrastructures (FMIs), ensuring they meet the firm’s requirements for oversight of cash and securities services for principal and client activities. The network of providers includes banks, sub custodians, payment systems, central counterparties, securities depositories, and cheque clearing systems.
Job responsibilities:
- Be responsible for proactively improving agent performance and service delivery, seeking opportunities for service enhancements.
- Build a network of contacts with external providers and internal partners to manage projects and drive change.
- Account for the investigation and resolution of escalated enquiries & service issues.
- Conduct service reviews, accurately assessing risk, and ensuring delivery of high-quality reports.
- Use thematic data analysis to improve agent performance.
- Be able to understand LOB requirements and ensuring needs are managed through service level agreements between the firm and the agents in our network.
- Participate in regional and global projects requiring partnership from agent banks and FMIs.
- Be responsible for incident and crisis management, leading external engagements through resolution and ensuring remediation following any agent bank errors.
Required qualifications, capabilities, and skills:
- Knowledge of cash related products across the Payments and Markets LOBs.
- A good understanding of the impact of industry and market developments on agent banks.
- Strong team player and the ability to lead with an aptitude for risk management, compliance, and oversight.
- Ability to build excellent working relationships with business partners in LOBs across the firm and with agent banks.
- Excellent communication, negotiation, problem solving and influencing skills.
- Effective project management skills and an ability to contribute to enhancements in processes, controls, and systems.
- Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly.
- Ability to shape and influence successful outcomes for J.P. Morgan.
EMEA Cash Network Performance Manager employer: Jpmorgan Chase & Co.
J.P. Morgan is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the financial services sector. As an EMEA Cash Network Performance Manager, you will benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement. Located in a vibrant city, our team thrives on diversity and inclusion, ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Cash Network Performance Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your relevant experience and skills. Use specific examples from your past roles to demonstrate how you can add value to their team. We want to see your passion for service delivery shine through!
✨Prepare for Interviews
Do your homework before interviews! Research the company, understand their values, and be ready to discuss how your background aligns with their needs. Practising common interview questions can also help you feel more confident when it’s time to shine.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace EMEA Cash Network Performance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EMEA Cash Network Performance Manager role. Highlight your experience in Payments Ops and service delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your knowledge of cash-related products and your ability to build relationships.
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in the past. We love candidates who can demonstrate their problem-solving abilities, especially in relation to service issues and performance enhancements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of cash-related products and the Payments Ops landscape. Familiarise yourself with recent industry developments that could impact agent banks, as this will show your passion for service delivery and your understanding of the role.
✨Build Your Network
Before the interview, think about how you can demonstrate your ability to build relationships. Have examples ready of how you've successfully collaborated with external providers or internal teams in the past. This will highlight your teamwork skills and your knack for driving change.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've managed service failures or resolved escalated enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your negotiation and influencing skills effectively.
✨Be a Self-Starter
Emphasise your motivation and ability to learn quickly. Share examples of how you've taken the initiative in previous roles, whether it’s improving processes or managing projects. This will demonstrate your proactive approach and readiness to contribute to enhancements at J.P. Morgan.
