At a Glance
- Tasks: Lead the Escalations team, managing cases and ensuring compliance with SLAs.
- Company: Join a dynamic financial crime team in a leading digital bank.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team that tackles financial crime head-on.
- Qualifications: Proven leadership skills and experience in KYC/AML environments.
The predicted salary is between 55000 - 65000 £ per year.
As an Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the team's referral point and acting as the SME on all things Escalations.
The Escalations Team is responsible for:
- Assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome.
- Identification of red flags to assess whether the case requires escalation to the committee.
- Completion of follow up actions on the back of an exit decision.
- Managing the relationship review journey and ensuring we remain compliant within our SLAs.
Job Responsibilities
- Manage Escalations pipeline of incoming cases and direct oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists.
- Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time.
- Manage performance of Escalations Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Assist with change management for integration of Escalations policy, procedures and training material updates for the Escalations Team.
- Collaborate with management for new joiner training plans and ongoing knowledge sharing to the Escalations Team, stakeholder feedback and promoting best practice.
- Partner with Senior Management to ensure KPIs are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
Required qualifications, capabilities, and skills
- A proven track record in management and/or coaching of staff members with demonstrated leadership ability.
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML Risks and red flags.
- Excellent communication skills, both written and verbal with strong stakeholder management and experienced in managing upwards.
- Proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to support change and get others onboard.
- Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues.
- Strong time management skills and the ability to instil this quality in others while working under pressure to fixed deadlines.
- Demonstrate an independent decision-making ability, and strong analytical skills in order to draft clear and concise reports.
Preferred qualifications, capabilities, and skills
- Relevant Banking/Financial industries experience.
- Experience working within a relationship Review/AML or KYC Environment.
- Experience working within a digital bank and with Microsoft Office.
Escalations Team Lead in Edinburgh employer: Jpmorgan Chase & Co.
As an Escalations Team Lead in our Financial Crime team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, clear career progression paths, and a collaborative culture that encourages innovation and excellence. Located in a vibrant area, our company not only values compliance and quality but also fosters a sense of community among its employees, making it an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Escalations Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the financial crime sector, especially those who work in KYC or AML roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to escalations and KYC processes. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams or projects in the past. Use specific examples that highlight your ability to coach and develop others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Escalations Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Escalations Team Lead role. Highlight your management experience and any relevant KYC/AML skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Share specific examples of your leadership and problem-solving skills that relate to the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of KYC/AML risks and red flags. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts, but that you can apply them in real-world scenarios.
✨Showcase Your Leadership Skills
As an Escalations Team Lead, you'll need to demonstrate your management and coaching abilities. Prepare to share examples of how you've successfully led a team, set performance targets, and conducted reviews. This will highlight your leadership style and effectiveness.
✨Communicate Clearly
Strong communication skills are key for this role. Practice summarising complex cases clearly and concisely, as you’ll need to do this in front of senior stakeholders. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of situations where you identified issues, proposed solutions, and got buy-in from others. This will showcase your analytical skills and ability to manage change effectively.
