Digital & Data Transformation PM, Associate — Edinburgh

J.P. Morgan Chase & Co. is a global financial services firm with assets of more than $2.7 trillion and operations in over 60 countries. The product team in Edinburgh is seeking a Product Manager to support elements of a strategic program within the International Private Bank (IPB). The candidate will collaborate with a global team strategising and implementing solutions across all IPB regions – EMEA, Asia and LATAM.

Through partnership with bankers, advisors, senior leaders, designers and technologists, the Product Manager will help shape the product strategy and align priorities to ensure we are solving our internal partners and clients’ biggest problems. As a Product Manager you will be responsible for the product vision and strategies to develop effective solutions that are valuable, viable, usable, and feasible.

You will quickly learn the constraints of our business from Servicing, Trading, Finance, Operations, Legal, Risk and Compliance, among others. You must also bring deep knowledge of our users, data on how they engage with our products, and an understanding of industry trends and the competitive landscape. You will partner mainly with Technology and Design, but also maintain consistent engagement with Regional Business Leadership, Client Advisors, Client Service teams, Operations, Marketing and Legal/Risk/Compliance stakeholders throughout the product management lifecycle.

Candidates should demonstrate extensive product‑management knowledge and strong communication skills. They should be able to influence and negotiate, work as an individual contributor and team member, and apply Agile methodology with a balanced approach to discovery and execution. They should also be able to quantify delivery into success measures.

• Understands client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue.
• Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful.
• Has a keen understanding of the product north star and participates in shaping the product vision, informing subsequent roadmap planning and feature prioritisation.
• Effectively assesses and implements enhancements to digital solutions, with a focus on infrastructure upgrades and integrating advanced features.
• Demonstrates experience in assessing AI‑powered capabilities and workflow automation, maintaining a balance of impact, effort and cost trade‑offs.
• Experience with product management toolset – including JIRA and Confluence.
• Possesses a strong understanding of the product lifecycle from proof of concept and prototype testing to the release of the initial minimum viable product and subsequent feature enhancements.
• Defines requirements, ensures sprint inputs and outputs are as envisioned, and provides direction and smart trade‑off decisions for the scrum team.
• Collaborates with other product and requirement owners and designers to deliver end‑to‑end product and experience.
• Partners with Technology to triage issues end‑to‑end until full resolution is achieved, then communicates issue resolution to appropriate parties and escalates issues as necessary to ensure proper response.
• Establishes approach to pilot/rollout of new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
• Embodies true "client‑obsession" with iterative feature improvements.
• Ability to identify and leverage user and product data to inform product feature improvements.
• Tracks key performance business metrics, analytics evaluation metrics, industry trends, and varying forms of client and internal feedback to shape designs and product roadmap.
• Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service, and control functions across each region.

• Must be a strong analytical person and effective communicator with a curious mindset and underlying passion for clients’ needs.
• At least 3 years of product management or related experience required, with a proven history of delivery.
• Ability to define and execute product roadmap and business models.
• Ability to prioritise projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade‑offs.
• Experience partnering with cross‑functional, legal, risk, compliance and control teams at all levels to execute effectively in an agile manner.
• Ability to manage tight delivery timelines and execute under pressure.
• Strong commitment to professional responsibilities, a degree of self‑motivation suitable for a "start‑up" team, and a superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.