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- Tasks: Lead a dynamic team in managing Cash & Card Operations and resolving payment queries.
- Company: Join a leading financial institution with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, leadership development, and opportunities for career advancement.
- Other info: Foster a culture of continuous improvement and employee engagement.
- Why this job: Make a real impact by enhancing customer experience and driving operational efficiency.
- Qualifications: Experience in team management and expertise in UK and European payment systems required.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a leadership role within Cash & Card Operations? As a Cash & Cards Operations Lead - Vice President you will be responsible for Cash & Card Operations which is a team that oversees accurate and timely processing and resolution of all payment related enquiries. The scope of work of the team includes working on escalated customer queries received through the Contact Centre and working with product development squads to identify / elevate any potential bugs/defects from investigations and assist with resolution.
Key Responsibilities
- Manage a team of 18-20 members with 4-6 direct reports
- Provide direction and guidance to the managers on process queries resolution in accordance with local, state, and federal guidelines.
- Work /monitor all escalations on cases and work towards resolution.
- Liaise with business partners/key stakeholders to identify / elevate / resolve process issues / outages
- Complete ownership of process deliverables and ensure the team meets timeliness & accuracy SLAs
- Guide team’s focus on customer experience and work towards reducing negative customer impacts
- Identify methods to increase Straight Through Processing (STP) by reduction of manual touch points
- Conduct periodic capacity planning exercises with the team, taking into account current volume trends
- Coordinate application / system updates/releases.
- Identify / Escalate outages/issues
- Engage in multiple projects concurrently, working with project managers and other analysts to ensure overall project goals and timelines are met.
- Liaise with key stakeholders and subject matter experts including Compliance, Risk, Controls, Finance, Investment Bank, Treasury Services, Consumer Bank, Product, Technology, Legal and Internal Audit for various business and functional tasks.
- Work on cost rationalization measures and efficiency opportunities that can help the group meet its financial commitments
- Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified; partner with Risk and Controls teams to ensure all risks are identified and mitigated timely
- Maintain & take ownership of the BCP Plans, including periodic testing
- Consistently lead by example & effectively coach employees in a positive manner for improved results
- Foster continuous improvement culture within the team
- Create retention strategies, employee engagement methods and early warning systems
- Develop succession planning within the team at all levels
- Consistently lead by example & Chase values.
Required Qualifications, Capabilities, and Skills
- Relevant experience in managing a team and people management.
- Subject matter expert on UK and European payment systems.
- Strong knowledge of product development and product life cycle
- Excellent Communication (verbal & written) and Inter-Personal skills
- Attention to detail and analytical skills
- Time management skills and multitasking ability
- Self-motivated and able to motivate the team
- Customer centric approach
Cash & Card Operations Lead - Vice President in Edinburgh employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash & Card Operations Lead - Vice President in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a leadership role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit for the Cash & Card Operations team and demonstrate your leadership style.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer experience. Use specific examples from your past experiences to highlight your skills and achievements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to the success of Cash & Card Operations.
We think you need these skills to ace Cash & Card Operations Lead - Vice President in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cash & Card Operations Lead role. Highlight your leadership experience and any relevant knowledge of payment systems to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for leading our team. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve processes. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Numbers
As a Cash & Card Operations Lead, you'll need to demonstrate your understanding of payment systems. Brush up on key metrics related to cash flow, transaction processing times, and SLAs. Being able to discuss these confidently will show that you’re not just familiar with the role but also ready to lead.
✨Showcase Your Leadership Style
Prepare to talk about your management experience and how you've successfully led teams in the past. Think of specific examples where you’ve improved team performance or resolved conflicts. This is your chance to highlight your coaching abilities and how you foster a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around escalated customer queries or process issues. Practice articulating your thought process and decision-making skills. This will help interviewers see how you handle pressure and complex problems.
✨Engage with Stakeholders
Since liaising with various stakeholders is crucial, prepare to discuss how you’ve effectively communicated with different departments in previous roles. Highlight any experiences where you’ve collaborated with compliance, risk, or product teams to resolve issues or improve processes.