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- Tasks: Lead a dynamic team to deliver exceptional customer service in banking and investing.
- Company: Join J.P. Morgan, a leader in digital financial services with a start-up vibe.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Embrace a culture of inclusivity and continuous improvement.
- Why this job: Make a real impact in shaping the future of digital banking.
- Qualifications: Experience in banking, leadership, and a passion for coaching others.
The predicted salary is between 60000 - 80000 ÂŁ per year.
This is a great opportunity to bring your best self to work each day, encourage, develop and coach your team to provide a WOW service in a culture built for success. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and drive exceptional performance. You will lead a team who will support customers across Consumer Banking and Personal Investing journeys, in a dynamic, fast-paced, customer and colleague centric environment, helping build the digital bank of the future.
You will help to foster an exceptional & unique culture - a culture that will evolve with each new addition and it will be your role to help ensure we have the right operational foundations in place to bring the very best out of people, helping them to live their best purposeful work life each and every day.
Chase is a leading provider of traditional and digital financial services worldwide. J.P.Morgan Personal Investing (JPM PI) is Europe’s leading Digital Wealth Manager who now manage over £10 billion Assets Under Management and have over 300,000 investors. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Work schedules may include evenings and weekends.
Key responsibilities:- Model exceptional customer service, continuously improve how we support customers, and own end-to-end service and complaints journeys across Consumer Banking and Personal Investing.
- Bring teams together across squads, projects, and functions to continuously improve operational and business performance, delivering better outcomes.
- Create intentional cohesion and collaboration between teams and projects.
- Spot what’s coming next, identify business needs and challenges early, and take ownership to deliver solutions.
- Optimise both the customer and employee experience, creating those moments of truth when they really matter.
- Deliver against operational KPIs, financials, and people metrics, while supporting sustainable team wellbeing and performance.
- Share clear updates and insights with leadership.
- Be comfortable with ambiguity, bringing structure, prioritisation, and sound judgement.
- Champion an inclusive culture that reflects our customer base and supports high performance.
- Model and drive adoption of AI-assisted tools to improve productivity, quality, and consistency—coaching colleagues on effective, responsible use.
- End-to-end people leadership: hiring/interviewing/onboarding, performance management, succession planning, and building a sustainable talent pipeline aligned to the business need.
- Workforce & capability planning: spot team gaps early and translate them into data-backed, measurable SMART goals.
- Coach-first leadership: balance coaching vs. telling, develop others through regular feedback, recognition, and practical support to sustain performance and colleague wellbeing.
- Culture & engagement: lead by example to build a high-trust, inclusive environment where people can bring themselves to work.
- Customer & colleague experience focus: deep understanding of banking contact centres/digital service, using “out of the box” thinking to resolve inquiries fairly and consistently.
- Multi-channel operational expertise: become a multi-channel expert across platforms/functions and drive “right first time” delivery.
- Clear communication of vision: strong written/oral communication and presentation skills to align teams to priorities, goals, and expectations.
- Continuous improvement / Operational Excellence: critical thinking and root-cause problem solving to champion and own change.
- Customer insight & knowledge-sharing: research customer behaviour, convert insights into improvements, and share learnings across peers and the wider team.
- Brand & leadership presence: act as a consistent role model and advocate for the brand, standards, and ways of working.
- Learning mindset: continuous self-development and active development of others to scale capability over time.
- Senior stakeholder partnership: work closely with Customer Service Onboarding and Banking Operations leadership to ensure exceptional service as the organisation scales.
- Agility & Adaptability: Exhibits agility in adapting to evolving business needs and leads change management efforts.
- Working knowledge of Consumer Banking and Personal Investing products.
- Ability to develop and support teams servicing banking and investment-related customer needs.
- Banking/financial services knowledge.
- Time management & prioritisation.
- Delegation.
- Project / initiative delivery.
- Contact centre experience.
- Digital fluency across channels.
- Leadership experience.
- Performance management & coaching.
- Proficiency with browsers/tabs/windows and instant messenger tool.
Divisional Lead employer: Jpmorgan Chase & Co.
Contact Detail:
Jpmorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Divisional Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to leadership and customer service. We want you to showcase your ability to foster a high-trust, inclusive environment and drive exceptional performance.
✨Tip Number 3
Don’t forget to research the company culture! Understanding how they encourage and develop their teams will help you align your answers with their values during interviews. Show them you’re ready to bring your best self to work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our dynamic, fast-paced environment.
We think you need these skills to ace Divisional Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating an exceptional culture. Share your experiences that align with our values and mission.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your leadership experience and how you've fostered collaboration and performance in previous roles. We love seeing how you can bring your unique flair to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Divisional Lead. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Jpmorgan Chase & Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of Consumer Banking and Personal Investing products. Understand the common customer inquiries and how to resolve them. This will show that you're not just a leader but also someone who can guide your team effectively.
✨Showcase Your Leadership Style
Be ready to discuss your approach to people leadership. Highlight your experience in coaching, performance management, and building a sustainable talent pipeline. Share specific examples of how you've developed others and fostered an inclusive culture.
✨Emphasise Collaboration
Since the role involves bringing teams together, be prepared to talk about your experience in creating cohesion across different projects and functions. Discuss how you've optimised both customer and employee experiences through collaboration.
✨Demonstrate Agility
The fast-paced environment means adaptability is key. Be ready to share examples of how you've successfully navigated change and led teams through evolving business needs. Show that you can bring structure and prioritisation even in ambiguous situations.